2692 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
1 day ago

Poll: Should the government levy industries that contribute to financial hardship?

The Team from Neighbourly.co.nz

As reported in the Post, there’s a $30 million funding gap in financial mentoring. This has led to services closing and mentors stepping in unpaid just to keep helping people in need 🪙💰🪙

One proposed solution? Small levies on industries that profit from financial hardship — like banks, casinos, and similar companies.

So we want to hear what you think:
Should the government ask these industries to contribute?

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Should the government levy industries that contribute to financial hardship?
  • 58.3% Yes, supporting people is important!
    58.3% Complete
  • 25.5% No, individuals should take responsibility
    25.5% Complete
  • 16.2% ... It is complicated
    16.2% Complete
420 votes
2 hours ago

Warrant to arrest: Steven Te Maru Walters

The Team from Northland Police

Police are working to locate Steven Te Maru Walters, who has a warrant for his arrest and is wanted by Police.

Walters, 40, is wanted by Police in relation to breaching his release conditions and is known to frequent the Whangārei area. It’s believed he is actively avoiding Police.

If you have seen Walters or have any information that may assist in locating him, please update us online now or call 105.

Please use the reference number 250220/4117.

Alternatively information can be provided anonymously to Crime Stoppers on 0800 555 111

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3 days ago

A Neighbourly Riddle! Don’t Overthink It… Or Do?😜

The Riddler from The Neighbourly Riddler

Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!

If you multiply this number by any other number, the answer will always be the same. What number is this?

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