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2733 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
18 hours ago

Poll: Should we ditch daylight saving? 🕰️

The Team from Neighbourly.co.nz

First introduced in New Zealand in 1927 with the passing of the Summer Time Act, it's what we know as 'Daylight Saving' and this year it ends on the first Sunday in April.

While we do get to sleep in this time around, some people would like to scrap the clock tinkering for good.

And why? Some evidence suggests the time changes are bad for our health as they mess with sleep patterns leading to short-term fatigue and affecting mood. Meanwhile the hour change is frustrating for farmers and a nightmare for getting the littlies to sleep. But what's your take?

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Should we ditch daylight saving? 🕰️
  • 36.6% Yes - get rid of the clock changes
    36.6% Complete
  • 62.6% No, I enjoy it
    62.6% Complete
  • 0.8% Other - I'll share below
    0.8% Complete
238 votes
9 days ago

Poll: Does a savoury scone require cheese on top, or folded inside?

The Team from Neighbourly.co.nz

Help settle the great kiwi debate ... cheese on top, or folded inside?

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Does a savoury scone require cheese on top, or folded inside?
  • 76.3% Inside!
    76.3% Complete
  • 23.7% On top!
    23.7% Complete
1248 votes
7 days ago

Poll: Are you still heading to your local for your caffeine fix, or has the $$ changed your habits? ☕

The Team from Neighbourly.co.nz

Auckland has a thriving cafe culture, but with costs climbing, that culture is under pressure. We’ve seen the headlines about recent closures across the country, and it’s a tough pill to swallow along with a $6+ coffee.

We all want our favourite spots to stay open, but we also have to balance our own budgets ⚖️

We want to know: How are you handling the "coffee math" in 2026? Are you still heading to your local for a chat and a caffeine fix, or has the cost of living changed your habits?

Keen to read more about "coffee math"? The Post has you covered.

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Are you still heading to your local for your caffeine fix, or has the $$ changed your habits? ☕
  • 42.9% I avoid spending money on coffee
    42.9% Complete
  • 41.1% I still indulge at my local cafe
    41.1% Complete
  • 16% Irrelevant - coffee is not for me
    16% Complete
343 votes