2254 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
20 days ago

What's your favourite recipe for courgettes?

Mei Leng Wong Reporter from NZ Gardener & Get Growing

Kia ora neighbours. If you've got a family recipe for courgettes, we'd love to see it and maybe publish it in our magazine. Send your recipe to mailbox@nzgardener.co.nz, and if we use it in the mag, you will receive a free copy of our January 2025 issue.

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1 day ago

It’s Riddle Time! Beat the Neighbourhood with Your Smarts!

Riddler from The Neighbourly Riddler

Which of the following words don't belong in the group and why?
CORSET, COSTER, SECTOR, ESCORT, COURTS

Do you think you know the answer to our daily riddle? Don't spoil it for your neighbours! Simply 'Like' this post and we'll post the answer in the comments below at 2pm.

Want to stop seeing riddles in your newsfeed?
Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.

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9 hours ago

Meals on Wheels (Non Driving) Volunteer Opportunites

New Zealand Red Cross Midland from New Zealand Red Cross - Midland Area

Always wanted to deliver Meals on Wheels, but don't have the wheels??

We need a friendly delivery assistant to ride along with a driver and deliver meals to recipients throughout Hamilton.

This volunteer opportunity is for Fridays only, with shift times starting between 10:30-11:00am and taking approximately 1.5 hours.

Training provided
Minimum age 18years old.
Police Check required (Contact with vulnerable persons)

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