2645 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
4 days ago

Today’s Mind-Bender is the Last of the Year! Can You Guess It Before Everyone Else? 🌟🎁🌲

The Riddler from The Neighbourly Riddler

I dance in the sky with green and gold, a spectacle few are lucky to behold; I’m best seen in the south, a celestial sight—what am I, lighting up the New Zealand night?

Do you think you know the answer? Simply 'Like' this post and we'll post the answer in the comments below at 2pm on the day!

Want to stop seeing these in your newsfeed? No worries! Simply head here and click once on the Following button.

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11 hours ago

Homeschoolers Art Class

Arts for Health from Arts for Health Community Trust

Looking for a homeschool art class that’s fun, engaging, and hands-on? Our Homeschool Art Class is designed for young artists to explore creativity, build confidence, and connect with other homeschooling families in a supportive environment.
Each week, children experiment with a variety of materials, learn new artistic techniques, and discover fresh ways to express themselves. They develop their skills, grow their confidence, and create beautiful, original artworks along the way.


No prior experience is needed. All materials, equipment, and aprons are supplied for group classes, making it easy for your child to jump straight into the fun.

Book now at - www.artsforhealth.co.nz...

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6 days ago

Poll: Is it ok to regift something that you have been given?

The Team from Neighbourly.co.nz

🎁 Holiday Gift Chat!

Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?

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Is it ok to regift something that you have been given?
  • 78.8% Yes! It's better to regift what I don't need
    78.8% Complete
  • 21.2% No. It's the thought and effort that matters
    21.2% Complete
1098 votes