I'm just wondering ... 🤔
I was wondering if anyone else has gone through this with Novus?
For any future windscreen incidents, are there any other suggestions for a better company to use with better service?
The business car was booked into get the windscreen replaced as it was badly cracked by a stone from a car in front on the Southern Motorway 2 weeks ago..
The crack was bad, but when we called the local Novus we told there won't be any leaks if it rains due to the triple layering of glass for this model of car.
Also, no immediate/emergency appointments last week, so appointment was made for Tuesday (yesterday) after being given a choice of either Monday or Tuesday. We were told it would take 4 hours which includes the calibration required with all the electronic gizmos running through the windscreen.
So, off they went to order the specialised windscreen.
We rock on up yesterday morning (sparrow farts time) to be told that the appointment was in fact for today.
Now, keep in mind, no email or text confirmation was sent through upon making the appointment; kind of understandable if it was a private car, but a company car? Nope, not good enough.
So, again, up with the sparrows to fight our way through peek hour traffic (oh such fun), dropped it off a wee bit ahead of our appointment.
Now, if it was going to take 4 hours, it should have been ready at the latest @ 13.00hours.
13.30 comes and goes, so a phone call is made to find out that they hadn't even finished it yet, apparently the calibration hadn't been done yet, "We'll call you back". They didn't!
14.30 hours arrives, so we made the decision to go there.
We got there to be told they hadn't done the calibration yet.
So, I dropped the man off and left him to wait.
Apparently the calibration took another hour to do.
He finally left there at 15.30ish.
What had transpired was, they had installed the windscreen, let it 'settle' before doing the calibration and while they were waiting did all the other cars in between - completely forgetting about our car until we called and finally rocked up!!!
They provided no appointment confirmations either by text or email, no follow up phone calls to say the car was ready or delayed - we had to call them.
The 4 hour job ended up being 6 1/2 hours!!!
This is a whole day of business that we can't get back.
To be told 3 different 'stories' and not called re: the delay was the last straw.
We will NEVER, EVER use the branch again.
Poll: Is the increase in disability parking fines fair?
In October, the fine for parking in a designated mobility car park without a permit has jumped from $150 to $750—a 400% increase!
The goal is to keep these spaces open for those who truly need them. Do you think this big increase in the fine is fair? Share your thoughts below.
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89.2% Yes, it's fair
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10.1% No, it's unreasonable
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0.7% Other - I'll share below
Smoke in Mt Wellington
Smoke has been seen coming from the crater of the Auckland maunga Mt Wellington.
Images of the smoke began appearing on social media on Friday afternoon.
Around 1.45pm, Fire and Emergency (Fenz) shift manager Josh Pennefather told the NZ Herald a crew was fighting a fire of about 60 square metres in size.
”It’s spreading up hill … [but] there’s no property at risk at this stage,” Pennefather said.
Six fire trucks were in attendance working to contain a grass fire that's spreading up the maunga.
A helicopter was on its way to assist firefighting efforts, he added.
At 2pm, Pennefather shared that the fire was contained and they were working to extinguish it, including “keeping an eye on a whole bunch of hot spots“.
Just dough it
With three basic ingredients and a bit of creativity, you can give old containers new life with Resene testpots.
Find out how to create your own with these easy step by step instructions.
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