I'm just wondering ... 🤔
I was wondering if anyone else has gone through this with Novus?
For any future windscreen incidents, are there any other suggestions for a better company to use with better service?
The business car was booked into get the windscreen replaced as it was badly cracked by a stone from a car in front on the Southern Motorway 2 weeks ago..
The crack was bad, but when we called the local Novus we told there won't be any leaks if it rains due to the triple layering of glass for this model of car.
Also, no immediate/emergency appointments last week, so appointment was made for Tuesday (yesterday) after being given a choice of either Monday or Tuesday. We were told it would take 4 hours which includes the calibration required with all the electronic gizmos running through the windscreen.
So, off they went to order the specialised windscreen.
We rock on up yesterday morning (sparrow farts time) to be told that the appointment was in fact for today.
Now, keep in mind, no email or text confirmation was sent through upon making the appointment; kind of understandable if it was a private car, but a company car? Nope, not good enough.
So, again, up with the sparrows to fight our way through peek hour traffic (oh such fun), dropped it off a wee bit ahead of our appointment.
Now, if it was going to take 4 hours, it should have been ready at the latest @ 13.00hours.
13.30 comes and goes, so a phone call is made to find out that they hadn't even finished it yet, apparently the calibration hadn't been done yet, "We'll call you back". They didn't!
14.30 hours arrives, so we made the decision to go there.
We got there to be told they hadn't done the calibration yet.
So, I dropped the man off and left him to wait.
Apparently the calibration took another hour to do.
He finally left there at 15.30ish.
What had transpired was, they had installed the windscreen, let it 'settle' before doing the calibration and while they were waiting did all the other cars in between - completely forgetting about our car until we called and finally rocked up!!!
They provided no appointment confirmations either by text or email, no follow up phone calls to say the car was ready or delayed - we had to call them.
The 4 hour job ended up being 6 1/2 hours!!!
This is a whole day of business that we can't get back.
To be told 3 different 'stories' and not called re: the delay was the last straw.
We will NEVER, EVER use the branch again.
Q&A: Animal Welfare with SPCA's Dr Corey Regnerus-Kell
We're back with a Neighbourly Q&A session. This time with Dr Corey Regnerus-Kell who is a qualified veterinarian and SPCA’s General Manager Animal Services.
A little bit about Corey:
Corey has an interest in veterinary medicine, animal welfare, and biosecurity. He shares his home with ostriches, guinea pigs, bees, a rescue tortoiseshell named Lynk, a ragdoll named Oscar, two mini foxies called Chester and Maya and a black Labrador named Bonnie.
Dr Corey Regnerus-Kell is excited to answer your questions on all things animal welfare, whether it's how to best look after your new pet, how to combat separation anxiety or how to report neglect. ↓ Share your questions below and he will answer them on Wednesday 31st July ↓
Poll: Should you ask before planting tall shrubs/trees near your property line?
It may be fine now but in a few years trees can block out light or views for neighbours.
Do you think neighbours should ask before they go ahead and plant these?
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69.8% Yes, always ask
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29.3% No
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0.9% Other - I'll share below!
Show us your winter craft or DIY projects
When we are stuck inside, it can be a time to get creative. And we think Neighbourly members are quite a creative bunch. So, let's fill the Neighbourly newsfeed with crafty creations from across the country.
Share a photo below of your craft projects, recent DIY, or your hobby. You may just inspire someone else!
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