286 days ago

I overpaid my bill, can I get a refund?

Hira Siddiqui from Citizens Advice Bureau Pakuranga/Eastern Manukau

💸 If you overpaid your bill and your account is in credit, the supplier may refund you. Suppliers’ terms and conditions may include:
👉 the amount your account must be in credit before you can request a refund
👉 a limit on the number of refunds you can request in a 12-month period
👉 the conditions that must be met for a cash refund.

Retailers, businesses, sellers, vendors or organisations have different rules about refunds, so you should check their terms and conditions or speak to someone in their accounts department. If the supplier has to pay a transaction fee to refund you, those fees may be taken out of the amount you get back.

You could also gather all your supporting documents that prove your claim. For example, your bank statement, which highlights the overpayment, relevant invoices or a copy of your credit contract.

ℹ️ For more information on alternatives to receiving cash back or situations where you may not be entitled to a refund, visit: cab.org.nz/article/KB00044622

Original post credit: Citizens Advice Bureau New Zealand . cab.org.nz

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More messages from your neighbours
3 days ago

Poll: Should the government levy industries that contribute to financial hardship?

The Team from Neighbourly.co.nz

As reported in the Post, there’s a $30 million funding gap in financial mentoring. This has led to services closing and mentors stepping in unpaid just to keep helping people in need 🪙💰🪙

One proposed solution? Small levies on industries that profit from financial hardship — like banks, casinos, and similar companies.

So we want to hear what you think:
Should the government ask these industries to contribute?

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Should the government levy industries that contribute to financial hardship?
  • 59.3% Yes, supporting people is important!
    59.3% Complete
  • 25.3% No, individuals should take responsibility
    25.3% Complete
  • 15.4% ... It is complicated
    15.4% Complete
755 votes
4 days ago

A Neighbourly Riddle! Don’t Overthink It… Or Do?😜

The Riddler from The Neighbourly Riddler

Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!

If you multiply this number by any other number, the answer will always be the same. What number is this?

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2 days ago

Night-time chipsealing works on SH2

NZ Transport Agency (NZTA)

From 9 to 17 February, stop/go traffic management will be in place on SH2 between McPherson Road and Dimmock Road on multiple nights between 9pm and 5am (Sundays to Thursdays).

During the day, all lanes will be open, but speed restrictions will apply to allow the chipseal to set and to protect vehicles travelling over the newly laid surface.

There may be delays to your journey when travelling through the area. This is weather dependent so check NZTA Journey Planner before you travel.
Click to find out more

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