322 days ago

I overpaid my bill, can I get a refund?

Hira Siddiqui from Citizens Advice Bureau Pakuranga/Eastern Manukau

💸 If you overpaid your bill and your account is in credit, the supplier may refund you. Suppliers’ terms and conditions may include:
👉 the amount your account must be in credit before you can request a refund
👉 a limit on the number of refunds you can request in a 12-month period
👉 the conditions that must be met for a cash refund.

Retailers, businesses, sellers, vendors or organisations have different rules about refunds, so you should check their terms and conditions or speak to someone in their accounts department. If the supplier has to pay a transaction fee to refund you, those fees may be taken out of the amount you get back.

You could also gather all your supporting documents that prove your claim. For example, your bank statement, which highlights the overpayment, relevant invoices or a copy of your credit contract.

ℹ️ For more information on alternatives to receiving cash back or situations where you may not be entitled to a refund, visit: cab.org.nz/article/KB00044622

Original post credit: Citizens Advice Bureau New Zealand . cab.org.nz

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Does a savoury scone require cheese on top, or folded inside?
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I have two faces, but show you only one.
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(Trev from Tamatea kindly provided this head-scratcher ... thanks, Trev!)

Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!

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Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.

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