What is happening to our services?

Margot from Remuera

Hi Neighbours

I'm concerned as to the level of services in our city, while our rates keep going up!

A short while ago we had 3 bins damaged in 1 rubbish-day pick-up. It took close to 6 weeks to resolve and I had to repeatedly follow-up progress as the case was closed 2x without any action - one of those instances stated they "couldn't find the bins" but they had never moved from the kerb side they are collected from since they got damaged.

Similarly I reported a small water leak on 1-Aug to Watercare just outside our property, on council land. I heard nothing back and the stream of water running grew and grew. I followed it up last week, only to be told it had been thoroughly investigated and it was not a Watercare issue. If I wanted to resolve it, I could pay a plumber. Yesterday I saw the water reader and said to him the running water is a problem - he agreed. I re-reported it and today it is being fixed - by Watercare - as it is gushing. They repairers assured me it is for sure a Watercare issue.

What can we do about this? We don't pay faulty money - but we get faulty service. It's not good enough.