2733 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
19 hours ago

Poll: Should we ditch daylight saving? 🕰️

The Team from Neighbourly.co.nz

First introduced in New Zealand in 1927 with the passing of the Summer Time Act, it's what we know as 'Daylight Saving' and this year it ends on the first Sunday in April.

While we do get to sleep in this time around, some people would like to scrap the clock tinkering for good.

And why? Some evidence suggests the time changes are bad for our health as they mess with sleep patterns leading to short-term fatigue and affecting mood. Meanwhile the hour change is frustrating for farmers and a nightmare for getting the littlies to sleep. But what's your take?

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Should we ditch daylight saving? 🕰️
  • 38.4% Yes - get rid of the clock changes
    38.4% Complete
  • 59.9% No, I enjoy it
    59.9% Complete
  • 1.7% Other - I'll share below
    1.7% Complete
544 votes
1 day ago

Don't overthink this riddle...

The Neighboury Riddler

I have a silver sole
but no feet,
I make my living by bringing the heat.
What am I?

Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!

Want to stop seeing these in your newsfeed?
Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.

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1 day ago

Poll: How important is the ability to book a doctor’s appointment online?

The Doctors

Hi Neighbours
Here at The Doctors we would love to hear how you prefer to book your doctor’s appointments. With busy schedules, different people find different methods easier.

For some, online booking is very convenient, you can make an appointment anytime without needing to wait on the phone. Others still prefer calling the clinic and speaking to a real person, especially if they have specific questions about their visit.

Your feedback helps us understand what works best for our patients and how we can improve access to care.
Find out more

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How important is the ability to book a doctor’s appointment online?
  • 41.6% I prefer booking online whenever possible
    41.6% Complete
  • 22.1% Online booking is helpful but not essential
    22.1% Complete
  • 33.1% I prefer calling the clinic
    33.1% Complete
  • 3.3% I didn’t know online booking was available
    3.3% Complete
399 votes