I'm just wondering ... 🤔
I was wondering if anyone else has gone through this with Novus?
For any future windscreen incidents, are there any other suggestions for a better company to use with better service?
The business car was booked into get the windscreen replaced as it was badly cracked by a stone from a car in front on the Southern Motorway 2 weeks ago..
The crack was bad, but when we called the local Novus we told there won't be any leaks if it rains due to the triple layering of glass for this model of car.
Also, no immediate/emergency appointments last week, so appointment was made for Tuesday (yesterday) after being given a choice of either Monday or Tuesday. We were told it would take 4 hours which includes the calibration required with all the electronic gizmos running through the windscreen.
So, off they went to order the specialised windscreen.
We rock on up yesterday morning (sparrow farts time) to be told that the appointment was in fact for today.
Now, keep in mind, no email or text confirmation was sent through upon making the appointment; kind of understandable if it was a private car, but a company car? Nope, not good enough.
So, again, up with the sparrows to fight our way through peek hour traffic (oh such fun), dropped it off a wee bit ahead of our appointment.
Now, if it was going to take 4 hours, it should have been ready at the latest @ 13.00hours.
13.30 comes and goes, so a phone call is made to find out that they hadn't even finished it yet, apparently the calibration hadn't been done yet, "We'll call you back". They didn't!
14.30 hours arrives, so we made the decision to go there.
We got there to be told they hadn't done the calibration yet.
So, I dropped the man off and left him to wait.
Apparently the calibration took another hour to do.
He finally left there at 15.30ish.
What had transpired was, they had installed the windscreen, let it 'settle' before doing the calibration and while they were waiting did all the other cars in between - completely forgetting about our car until we called and finally rocked up!!!
They provided no appointment confirmations either by text or email, no follow up phone calls to say the car was ready or delayed - we had to call them.
The 4 hour job ended up being 6 1/2 hours!!!
This is a whole day of business that we can't get back.
To be told 3 different 'stories' and not called re: the delay was the last straw.
We will NEVER, EVER use the branch again.
Poll: Is it rude to talk on the phone on a bus?
Buses can be a relaxing way to get home if you have a seat and enough space. However, it can be off-putting when someone is taking a phone call next to you.
Do you think it's inconsiderate for people to have lengthy phone calls on a bus? Vote in the poll, and add your comments below.
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64.2% Yes
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33.4% No
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2.4% Other - I'll share below
Need a Pet Friendly Room to Rent
Hi Everyone. I’m in need of a pet friendly room to rent. So if anyone wants a flatmate, please contact me. I’m a 52 year-old single male, non-smoker. I’m very neat & tidy. I’m also an ex Police Officer from South Africa.
I do have two pets, a young male cat & a Cockatiel bird in a cage that I’d like to bring with me to the new place.
Please contact me if you have a room available.
Chrstmas light show
Hi everyone.
I have put my Xmas lights up and am currently doing the final testing.
This is an animated show set to music, so drive by viewing is not the best.
There are speakers out so you will be able to hear the music that goes with the lights.
As last year, I will have my shows running from 1st of December until 31st of Dec inclusive.
As I have neighbours, Please respect them and their properties.
Show times will be,
Sunday to Thursday 9pm to 10pm.
Friday and Saturday 9pm to 10:30pm.
Last but not least the address.
28 Harrington Rd
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