I'm just wondering ... š¤
I was wondering if anyone else has gone through this with Novus?
For any future windscreen incidents, are there any other suggestions for a better company to use with better service?
The business car was booked into get the windscreen replaced as it was badly cracked by a stone from a car in front on the Southern Motorway 2 weeks ago..
The crack was bad, but when we called the local Novus we told there won't be any leaks if it rains due to the triple layering of glass for this model of car.
Also, no immediate/emergency appointments last week, so appointment was made for Tuesday (yesterday) after being given a choice of either Monday or Tuesday. We were told it would take 4 hours which includes the calibration required with all the electronic gizmos running through the windscreen.
So, off they went to order the specialised windscreen.
We rock on up yesterday morning (sparrow farts time) to be told that the appointment was in fact for today.
Now, keep in mind, no email or text confirmation was sent through upon making the appointment; kind of understandable if it was a private car, but a company car? Nope, not good enough.
So, again, up with the sparrows to fight our way through peek hour traffic (oh such fun), dropped it off a wee bit ahead of our appointment.
Now, if it was going to take 4 hours, it should have been ready at the latest @ 13.00hours.
13.30 comes and goes, so a phone call is made to find out that they hadn't even finished it yet, apparently the calibration hadn't been done yet, "We'll call you back". They didn't!
14.30 hours arrives, so we made the decision to go there.
We got there to be told they hadn't done the calibration yet.
So, I dropped the man off and left him to wait.
Apparently the calibration took another hour to do.
He finally left there at 15.30ish.
What had transpired was, they had installed the windscreen, let it 'settle' before doing the calibration and while they were waiting did all the other cars in between - completely forgetting about our car until we called and finally rocked up!!!
They provided no appointment confirmations either by text or email, no follow up phone calls to say the car was ready or delayed - we had to call them.
The 4 hour job ended up being 6 1/2 hours!!!
This is a whole day of business that we can't get back.
To be told 3 different 'stories' and not called re: the delay was the last straw.
We will NEVER, EVER use the branch again.
What's your favourite recipe for courgettes?
Kia ora neighbours. If you've got a family recipe for courgettes, we'd love to see it and maybe publish it in our magazine. Send your recipe to mailbox@nzgardener.co.nz, and if we use it in the mag, you will receive a free copy of our January 2025 issue.
Poll: Do you think NZ should ban social media for youth?
The Australian Prime Minister has expressed plans to ban social media use for children.
This would make it illegal for under 16-year-olds to have accounts on platforms including TikTok, Instagram, Facebook and X.
Social media platforms would be tasked with ensuring children have no access (under-age children and their parents wouldnāt be penalised for breaching the age limit)
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Do you think NZ should follow suit? Vote in our poll and share your thoughts below.
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85.1% Yes
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13.4% No
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1.5% Other - I'll share below
Harbour Bridge lane closure - protests
The Treaty Principles Bill was introduced to parliament last week and could have ramifications on the partnership between the Crown and MÄori.
HÄ«koi mÅ te Tiriti (March for the Treaty of Waitangi) set off from Cape RÄinga on Monday morning and is expected to reach Wellington next Tuesday. It has now passed through Kaitaia, Kawakawa, WhangÄrei, Dargaville and is passing through Auckland on Wednesday.
What you need to know today:
- The hīkoi is due to cross the Auckland Harbour Bridge about 9.30am on Wednesday. Two northbound lanes will be closed at some point before the crossing, and remain closed during it.
- NZTA shared at 8:50am Wednesday:
'Curran St northbound on-ramp will be closed shortly, with two northbound lanes on the Harbour Bridge expected to close from approx 9.30am this morning. Allow extra time for likely delays through this area.'
- The hīkoi is expected to go across the Harbour Bridge, in a controlled fashion before marching through parts of the CBD towards Okahu Bay.
- Auckland commuters should expect traffic disruption in vicinity of both sides of the Harbour Bridge.
Stuff reporter Steve Kilgallon was at Stafford Park on the north side of the Harbour Bridge at 8.30am Wednesday and shared:
"I just walked through Stafford Park, where thereās about 400-500 people quietly assembled and more arriving; and about 20 police standing over near the motorway off ramp. Lot of Tino Rangatira flags in evidence, local streets very busy with parked cars."
Police have shared that they will respond accordingly to any issues that may arise along the route.
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