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ACC turns to AI to decide who to help
A move by ACC to use artificial intelligence to help decide which long-term claimants should go back to work is being called "shocking".
It comes as the state insurer is under instruction from its minister to reduce the long-term claims pool.
There are about 25,000 long-term claimants … View moreA move by ACC to use artificial intelligence to help decide which long-term claimants should go back to work is being called "shocking".
It comes as the state insurer is under instruction from its minister to reduce the long-term claims pool.
There are about 25,000 long-term claimants that have been receiving compensation for a year or more, the most there had ever been.
ACC earlier this year commissioned advice to work out how it could both remove existing clients, and prevent new ones from entering the pool.
In the year to June 2025 a record 8000 long-term claimants were taken off its books because they were deemed "work ready".
ACC planned to ramp up exits even more, with a goal of 11,675 by next June.
By 2028 it hoped to have more people coming out of the long-term pool than going in.
"Nothing in ACC's proposals actually looks at rehabilitation," ACC advocate Warren Forster told Nine to Noon.
"It's all about 'how can we ramp up exits, how can we get more people coming off the scheme', and that's the antithesis of the statutory purpose. It's the antithesis of why we have ACC in New Zealand."
ACC said it was committed to helping injured people return to independence or to their new normal after life-changing injuries.
"It's important that we manage the scheme sustainably so it's there for Kiwis when they need it, now and in the future," ACC deputy chief executive Michael Frampton said.
He said some long-term claimants would need financial support for a longer time because of life-changing injuries, but there were some whose injuries would not normally take a long time to recover from.
"That suggests they might not have had the right support and we're actively working with them to help them back to independence," Frampton said.
He said one step was to make sure all long-term claimants have one-to-one case management to make sure they were getting the right support. Frampton said this was already showing positive effects and giving better outcomes.
"ACC is using AI to help identify cases where the client may benefit from a further review by staff member to help ensure that they're receiving the right support," he said.
Acclaim Otago report lead author Warren ForsterWarren Forster. Photo: RNZ / Ian Telfer
Frampton said it also meant providing "advice on next steps".
Forster said 31,000 injured people had been pushed off ACC in the last five years.
"The AI will tell you 'person X has a sprain, they've been off work for six years' or whatever the case might be," he said.
"The AI will say 'well, this person's got a sprain, we'll get rid of them' and that's, you know, when you're blindly following what a model does then you produce junk data".
He said the person might have a disc prolapse or a tendon tear, may have been misdiagnosed or may be in mental health distress.
"Everyone knows the person doesn't have a sprain injury," Forster said.
"AI can tell you that this person has a problem, but AI is not going to tell you what that problem is. What we have is AI identifying someone who ACC can exit."
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Get $20,000 back* with your new home!
At Ryman, we are making your move even more rewarding.
Sign up to an independent apartment or townhouse at a participating village by 30 November 2025, and you’ll get $20,000 back*.
Use it to make your new home your own, take a dream trip, or simply enjoy life’s little luxuries – the … View moreAt Ryman, we are making your move even more rewarding.
Sign up to an independent apartment or townhouse at a participating village by 30 November 2025, and you’ll get $20,000 back*.
Use it to make your new home your own, take a dream trip, or simply enjoy life’s little luxuries – the choice is yours!
*Terms and conditions apply.
Breville Shake Creation Machine – Great Condition!
Perfect for making thick, creamy milkshakes, smoothies, and frappes at home. Easy to use with a powerful motor and stainless-steel mixing cup. Ideal for families, parties, or anyone who loves café-style drinks.
Only lightly used and works perfectly.
Pickup only. First in, first served!
Sewoo Thermal Receipt Printer – POS Printer – Great Condition
Sewoo thermal receipt printer, great for any POS system. Works well, fast printing, reliable. Comes with power cable. Ready to use.
2-Seater Sofa
In good condition, clean, and comfortable! Perfect for a small living room, apartment, or office space. Neutral color that fits any decor. Selling at a reasonable price.
Fisher & Paykel Chest Freezer
Great condition!
Reliable, spacious, and perfect for extra storage. Whether you're stocking up on frozen foods or need extra space for bulk purchases, this chest freezer gets the job done. Price is reasonable, so don’t miss out! Message me for details
The latest product recalls
We are bringing you the latest list of recalled products from across the country. Make sure you aren't using these at home!
Click on the blue text to learn more about that particular product and why it was recalled.
Food and household item recalls:
… View moreWe are bringing you the latest list of recalled products from across the country. Make sure you aren't using these at home!
Click on the blue text to learn more about that particular product and why it was recalled.
Food and household item recalls:
Back Country Cuisine brand Mushroom Bolognaise and Spaghetti Bolognaise
Regal Marlborough King Salmon Dip with Gherkins, Capers & Dil
Golden Island brand Pork Jerky Korean BBQ Recipe
Nothing Naughty brand Premium Pea Protein Natural Caramel
Product Recalls: Infant care and clothing
Crywolf Baby Hooded Towels- Lucky Picnic, Lucky Days, Little Lobsters
Deluxe Adjustable Baby Walker with Push Handle and Stationary Stand- Sold at Baby Way
Product Recalls: Toys
⚠️ Asbestos risk in 14 piece Sand Castle Building Set and Blue, Green and Pink Magic Sand - sold at Kmart
⚠️ Asbestos risk in Educational Colours - Rainbow Sand and Creatistics - Coloured Sand - Various Colours
Magnetic Game- sold on Trade Me by Dealbox and various sellers
Music Cube- sold at Panda Mart
6-Sided Cube Toy- sold at Panda Mart
Rubber Duck Figurines- sold at Timezone
Magnetic Fidget Pens
Rubber Duck- sold at GameOn Arcade
Product Recalls: Cosmetics
People4ocean- SPF 50+ Mineral Bioactive Shield Lightly Tinted Cream
Product Recalls: Electronics
Fantastic Four Illuminated Cups- sold at Hoyts Cinemas New Zealand
Belkin BoostCharge USB-C PD Power Bank 20K
Energizer Hard Case Professional Rechargeable Spotlight, 1000 Lumen
Product Recalls: Other
Trek Precaliber bicycle- sold at various retailers
Check the New Zealand Transport Agency's handy vehicle recall list here.
See past months' recalls. Stay safe, neighbours!
Mt Eden Village │ Shopping and Dining Competition
Shop Or Dine In Mt Eden Village to Enter the Draw to Win!
First Prize: $5,000 Travel with Travel Associates Mt Eden
Further nine prizes: $200 vouchers*
(*Vouchers redeemable at specified cafe, shop, business etc in Mt Eden Village)
Competition closes 2pm on Friday 19 December
Winners … View moreShop Or Dine In Mt Eden Village to Enter the Draw to Win!
First Prize: $5,000 Travel with Travel Associates Mt Eden
Further nine prizes: $200 vouchers*
(*Vouchers redeemable at specified cafe, shop, business etc in Mt Eden Village)
Competition closes 2pm on Friday 19 December
Winners announced and prizes available late January
Brought to you by the Mt Eden Village Business Association ❤️
For Terms and Conditions, visit www.mounteden.co.nz...
Entries available instore (Either physical entry forms Or online entry via the QR code displayed instore)
#ShopLocal #ShopMtEdenVillage #MtEden #MtEdenVillage #MountEden #MountEdenVillage #Maungawhau #ChristmasCompetition
Sony 40" flat screen TV
Lightly used, in excellent condition. Guaranteed to work. Money back if failed within a month if untampered and properly operated.
Celebrate our drivers with Bus Driver Appreciation Day - 16 November
They wave, they wait, they get us where we need to go, rain or shine, early or late. Auckland’s bus drivers are everyday legends who keep our city moving, and now it’s our turn to say thanks.
To celebrate, we’ve spoken to nine incredible drivers about their favourite moments, what they love… View moreThey wave, they wait, they get us where we need to go, rain or shine, early or late. Auckland’s bus drivers are everyday legends who keep our city moving, and now it’s our turn to say thanks.
To celebrate, we’ve spoken to nine incredible drivers about their favourite moments, what they love about their job, and the community they serve.
You might even spot your regular driver!
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Poll: Can AI make flying more personal? ✈️
🌿 Air New Zealand reckons the future of air travel lies in AI. To them, AI means boosting efficiency without bumping up prices.
But what do you think? 🤔
Can AI really make flying more personal?
Keen to find out more? 👉 Check out Grant Bradley's piece on the Post
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29.6% Personal? I just want lower prices
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52% No way! Great service needs real people
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18.5% I’ll wait and see what this actually looks like
Luxurious Leather Sofas (Set of 2)
STILL AVAILABLE!! Price reduced to $3,750 ONO for both sofas!
Don't miss out on these stylish and comfortable leather couches selling at less than half price. Selling as a set of 2 leather couches. Very good condition as only 2 years old (although there is some fading of the colour from the … View moreSTILL AVAILABLE!! Price reduced to $3,750 ONO for both sofas!
Don't miss out on these stylish and comfortable leather couches selling at less than half price. Selling as a set of 2 leather couches. Very good condition as only 2 years old (although there is some fading of the colour from the sun). Extremely comfortable and stylish. Only selling as I’m moving overseas. These are 2.5 seater Freedom Furniture ATLAS ones, which right now sell at Freedom for $4,899 each!! Pillows in photo not included. Must pick up. Mt Eden, Auckland. (could help if needed to transport them). Size..203cm long, 100cm deep (70cm seat depth) and 67cm height, to the top of arm rest. Don't delay. Text me on 02108550656 if interested.
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