A Child Doesn't Travel Free on Weekends, AT Bureaucracy Gone Mad
In late November, I made a mistake of registering the AT Hop Card for my 5 year old grandson to a later year of birth making his age as 2+. When the online registration was completed his status is shown as “child” as shown on the screenshot at the top of the attachment.
There's no alert on his account to say that he'll be charged an adult fare.
The mistake was discovered not long after registration and duly updated in his account with the correct year. By that time four trips on weekends have been made and he was charged adult fares for for all of them.
I contacted AT pointing out the mistakes: the later birth year but still registered as a child; and he's been charged adult fares, and asked for an explanation and a refund. It took 5 or 6 phone calls and several emails to AT, which have taken much of AT and my time, costing a few hundred dollars of ratepayers' money to get a reply from AT today.
The reply is an oxymoron, self contradictory in the underlined sentence in the second screenshot of AT's email in the attachment: “the child is under 3 years of age (2017-07-07 ) you were charged the default adult fare as children under 5 travel for free”.
I subsequently called AT to point out the contradictory statement and asked for clarification, and was given the same repeated mantra as above. I was last told by a manager that AT is not budging in their position of not refunding repeating the same mantra. But not answering why they charged him adult fares despite registering him as a child and why no alert in his online account of going to charge default adult fares.
Poll: If we want to reduce speeding, what do you think actually changes driver behaviour? 🛻🚨🚓
In the Post's article on speeding penalties, the question is asked whether speeding fines are truly about road safety, or are they just a way to boost revenue for the Crown?
What do you think? Should speeding motorists receive speeding fines or demerit points?
-
32.5% The sting of a fine (Money talks!)
-
67.5% The threat of demerit points (Nobody wants to lose their license!)
Some Choice News!
DOC is rolling out a new tool to help figure out what to tackle first when it comes to protecting our threatened species and the things putting them at risk.
Why does this matter? As Nikki Macdonald from The Post points out, we’re a country with around 4,400 threatened species. With limited time and funding, conservation has always meant making tough calls about what gets attention first.
For the first time, DOC has put real numbers around what it would take to do everything needed to properly safeguard our unique natural environment. The new BioInvest tool shows the scale of the challenge: 310,177 actions across 28,007 sites.
Now that we can see the full picture, it brings the big question into focus: how much do we, as Kiwis, truly value protecting nature — and what are we prepared to invest to make it happen?
We hope this brings a smile!
Goldco Antique Buyers in Auckland Region
WANTED WANTED WANTED:
Gold • Coins • Watches • Banknotes • Antique • Jewellery • Collectables
The market for many antiques, collectables, vintage watches, artefacts, gold and silver items has been buoyant these past few years. So if you are considering selling any of these or similar items then our specialist buyers would like to make an offer.
Any items will be considered so please don’t be shy and visit one of our venues.
Large or valuable collections? Single items? Downsizing, moving or decluttering? Family not interested? or simply turning unwanted items into cash.
*Immediate payment made *No commission or waiting *Free no obligation appraisal *Onsite security *Please have your bank details handy
Whether you have a large and valuable collection or a single item of broken jewellery please take this opportunity to see us at a venue near you.
See us at a venue near you - See venues here:
Goldco Antique Buyers | Member NZNDA | website email: goldco@xtra.co.nz | Ph: 0800 105 228
Loading…
