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Looking for the perfect Mother's Day treat?
From now until Mother's Day, subscribe to the Sunday Star-Times for 6 months and you will receive a free Antipodes skincare gift, valued at $115!
Follow the link, select the 6-month option and use the promo code SSTMOTHERSDAY at the … View moreLooking for the perfect Mother's Day treat?
From now until Mother's Day, subscribe to the Sunday Star-Times for 6 months and you will receive a free Antipodes skincare gift, valued at $115!
Follow the link, select the 6-month option and use the promo code SSTMOTHERSDAY at the checkout to redeem.
T&C's apply.
Customer satisfaction is our highest priority and all employees and volunteers of MECOSS and its service delivery partners play a role in delivering a high quality service. When we receive your feedback about the service we provide, we use it to make changes to the way we do things so you have a … View moreCustomer satisfaction is our highest priority and all employees and volunteers of MECOSS and its service delivery partners play a role in delivering a high quality service. When we receive your feedback about the service we provide, we use it to make changes to the way we do things so you have a better experience with us.
Providing your feedback
We collect compliments, suggestions and complaints from a number of different sources. Here's a few of the options you can use to provide feedback to MECOSS:
Report a problem with our service
Call us on 533 3685
Send a letter to PO Box 39 266, Howick 2145 or email admin@mecoss.org.nz
If you've had contact with us, we may get in touch with you about your experience to ensure that we're giving you the best service possible.
Paying us a compliment
We love compliments! It's how we know we're getting things right and is a good way to ensure that we do more of that. When we receive compliments, we forward them on to the relevant team to let them know they've helped one of our customers.
Giving a suggestion
As customers of MECOSS, you know what customers like. We love getting suggestions and being able to act on them. Sometimes it may not happen straight away, but rest assured, your suggestions are passed on to the relevant teams and we consider each and every one.
If you request a response, we'll get back to you within 10 working days.
Requesting a service or information
If you request a service or information, we'll get back to you within 10 working days to let you know how we're handling your request.
Making a complaint
MECOSS' complaint management model
Sometimes things don't go quite right and as a customer, you are dissatisfied with our service. MECOSS values all feedback and we're committed to learning from complaints and using the complaint and resolution to improve service delivery.
If we can't resolve your issue straight away, we kick off a formal complaint process that involves us investigating, taking action to resolve and responding to you. If you're still not satisfied, we have a process that allows for escalation of complaints of a more serious nature.
With all complaints, we aim to respond to each complaint within a set timeframe. However, issues that require more detailed investigation and action may take a bit longer. Complaints are monitored to ensure they are managed appropriately and responded to in a timely manner.
We will publish complaint information annually on our website.
What is a complaint?
A complaint is a specific expression of dissatisfaction with MECOSS, however made, whether justified or not.
The following are not classified as complaints:
An initial request for information.
A request for a service or provision of a service.
A request for information relating to MECOSS policy or procedures.
A request for compensation.
A suggestion about our services, policy or procedures.
How long will the response take to my complaint? - level one
If our front line staff aren't able to resolve your complaint on the spot, we will send your complaint to the relevant people and we'll respond within 10 working days with what we've done to resolve the issue you've experienced. If this timeframe can't be met, we'll let you know why and provide a new timeline. We class this as a level one complaint.
If you're still not happy - level two
If you're not happy with the response to your complaint, please respond with your case number and we'll get our dedicated customer liaison team to look into it further and they'll get back in touch within 5 working days to let you know the outcome of their investigation.
If we can't resolve the issue together - level three
If after working together to solve the issue you are still not happy with the outcome, you can contact the Office of the Ombudsman for an external review. This is classed as a level three complaint.
Soldiers of 3rd Battalion, New Zealand Rifle Brigade, in muddy conditions at "Clapham Junction", Belgium, circa 20 November 1917. Shows one reading jokes from the publication "NZ at the Front" to a wounded man on a stretcher.
Reducing the number of shops able to sell tobacco is part of the Government’s world-leading draft Smokefree plan.
Show your support by signing our petition here.
Education changes lives.
Shape your future, make connections, bring your ideas to life, and make a difference.
Come join us, where the best makers are made.
Hi Auckland,
How are you commemorating Anzac Day? What stories have been passed down through your whānau?
April 25 marks the 106-year anniversary of the Gallipoli landings, one of the most costly campaigns for the Allied Forces during World War I.
Anzac dawn and commemorative services up … View moreHi Auckland,
How are you commemorating Anzac Day? What stories have been passed down through your whānau?
April 25 marks the 106-year anniversary of the Gallipoli landings, one of the most costly campaigns for the Allied Forces during World War I.
Anzac dawn and commemorative services up and down the country are scheduled to get underway after widespread cancellations last year, due to the nation being under Alert Level 4 restrictions.
The NZDF have advised of a reduced presence of military personnel at Anzac services due to deployment at MIQ facilities.
You can check out where the Anzac day services are on this interactive map on the RSA website.
Feel free and share your stories below and don't forget to type NFP if you don't want your comments used your local community paper.
Hi Neighbours, If buses are running near empty, maybe the traditional way of providing public transport needs a rethink. Read the story below on the empty buses of Hobsonville Point. What's the answer ?
Remember our servicemen and servicewomen past and present this Anzac Day, Sunday 25 April.
Auckland Council, in partnership with the Auckland RSA and local communities, offers more than 80 parades and services across Tāmaki Makaurau. Attend one near you with friends and family.
Go to … View moreRemember our servicemen and servicewomen past and present this Anzac Day, Sunday 25 April.
Auckland Council, in partnership with the Auckland RSA and local communities, offers more than 80 parades and services across Tāmaki Makaurau. Attend one near you with friends and family.
Go to ourauckland.nz/anzacday for a full list of services, parking, road closures and ways to commemorate at home.
COVID-19 precautions: please remember to use the NZ COVID Tracer app, stay at home if you are unwell and wear a mask on public transport. Anzac Day services will only proceed at Alert Level 1.
One of our most popular projects for our Level 4 Advanced Cookery students is to design a three-course menu, costed to a budget and then prepared for a friend to savour.
The three-course menu includes a fish dish, involving the filleting of a fish, freshly made ribbon pasta and dessert - all with… View moreOne of our most popular projects for our Level 4 Advanced Cookery students is to design a three-course menu, costed to a budget and then prepared for a friend to savour.
The three-course menu includes a fish dish, involving the filleting of a fish, freshly made ribbon pasta and dessert - all with a Mediterranean theme. Take a look at this week's impressive efforts enjoyed by the Advanced students. They then serve the meal for their own guest and also get to sit down and eat with them.
Here are some photos of the creative dishes prepared for the Mediterranean Luncheon.
We are proud to partner with the Auckland RSA to deliver Auckland’s 2021 Anzac Day. Click on 'Read More' for are all the details you need to honour our veterans and armed forces this Sunday.
The trans-Tasman bubble with Australia has officially started.
The first flight from Wellington landed in Sydney on Monday morning.
Jetstar's flight from Sydney touched down in Auckland about 12.30 pm.
Did you welcome back loved ones yesterday?
… View moreThe trans-Tasman bubble with Australia has officially started.
The first flight from Wellington landed in Sydney on Monday morning.
Jetstar's flight from Sydney touched down in Auckland about 12.30 pm.
Did you welcome back loved ones yesterday?
What was the experience like for you?
How did it feel to see family members at last?
*Please put NFP if you do not want your comments used by Stuff.
Your retirement should be stress-free and full of adventure. Life in a Ryman village can open the door to endless opportunities.
Moving to a village doesn’t mean giving up your treasures or your sense of style. Whether you choose independent living or a serviced apartment, you can make space … View moreYour retirement should be stress-free and full of adventure. Life in a Ryman village can open the door to endless opportunities.
Moving to a village doesn’t mean giving up your treasures or your sense of style. Whether you choose independent living or a serviced apartment, you can make space your own. You’ll benefit from a supportive community, as well as organised activities, outings and fabulous amenities to keep you entertained. If your needs change, our villages offer comprehensive care options.
Experience the Ryman difference—you’ll be surprised at how fun, easy and relaxed the lifestyle is.
Loads of fun activities to keep our residence active, happy and healthy!
This includes dancing, sports, indoor activities, walks, enjoying the sunshine, and autumn laughs!
Acacia Cove also holds special evenings for awards nights, getting everyone involved and entertained.
… View moreLoads of fun activities to keep our residence active, happy and healthy!
This includes dancing, sports, indoor activities, walks, enjoying the sunshine, and autumn laughs!
Acacia Cove also holds special evenings for awards nights, getting everyone involved and entertained.
Visit Acacia Cove Retirement Village to find out what variety of activities the village has to offer.
Call today to arrange a tour!
Jazz and his family are proud to be serving their customers and the local community!
Jazz loves being a Kiwi and greets every customer into his shop with a broad grin. A friendly smile, a positive can-do attitude and is passionate about running his store. That’s Jazz's simple but … View moreJazz and his family are proud to be serving their customers and the local community!
Jazz loves being a Kiwi and greets every customer into his shop with a broad grin. A friendly smile, a positive can-do attitude and is passionate about running his store. That’s Jazz's simple but effective recipe for success running a local business.
Jazz and his family operate Bossman Dairy - Creagh St Store and are hailed as the “ultimate friendly shopkeepers” by his customers. Now Jazz has been recognised for his dedication to the community by being named the country’s National Winner in the Prospa Local Business Hero Awards. Jazz and his family are the proud winners of a prize package worth $10,000!
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Nomination Quote - Jazz and his family - Bossman Dairy - Creagh St Store
"Every member of this family who serves in the shop are very friendly, helpful and always smiling. They get to know all their customers and I have never walked into a shop that makes you feel so welcome. During our first lockdown for Covid, they put food such as milk, bread, out for people who may need it free of charge."
Hi neighbours. 71-year-old Remus Jackson was last seen around 7.30am Wednesday on Pah Rd, Epsom. Police are very concerned for his welfare as he has a medical condition and requires regular medication.
Jackson is described as being 168 centimetres tall and of medium build. If you know where he is … View moreHi neighbours. 71-year-old Remus Jackson was last seen around 7.30am Wednesday on Pah Rd, Epsom. Police are very concerned for his welfare as he has a medical condition and requires regular medication.
Jackson is described as being 168 centimetres tall and of medium build. If you know where he is or you see him, please contact police on 105 quoting file number 210414/4538.
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