I'm just wondering ... 🤔
I was wondering if anyone else has gone through this with Novus?
For any future windscreen incidents, are there any other suggestions for a better company to use with better service?
The business car was booked into get the windscreen replaced as it was badly cracked by a stone from a car in front on the Southern Motorway 2 weeks ago..
The crack was bad, but when we called the local Novus we told there won't be any leaks if it rains due to the triple layering of glass for this model of car.
Also, no immediate/emergency appointments last week, so appointment was made for Tuesday (yesterday) after being given a choice of either Monday or Tuesday. We were told it would take 4 hours which includes the calibration required with all the electronic gizmos running through the windscreen.
So, off they went to order the specialised windscreen.
We rock on up yesterday morning (sparrow farts time) to be told that the appointment was in fact for today.
Now, keep in mind, no email or text confirmation was sent through upon making the appointment; kind of understandable if it was a private car, but a company car? Nope, not good enough.
So, again, up with the sparrows to fight our way through peek hour traffic (oh such fun), dropped it off a wee bit ahead of our appointment.
Now, if it was going to take 4 hours, it should have been ready at the latest @ 13.00hours.
13.30 comes and goes, so a phone call is made to find out that they hadn't even finished it yet, apparently the calibration hadn't been done yet, "We'll call you back". They didn't!
14.30 hours arrives, so we made the decision to go there.
We got there to be told they hadn't done the calibration yet.
So, I dropped the man off and left him to wait.
Apparently the calibration took another hour to do.
He finally left there at 15.30ish.
What had transpired was, they had installed the windscreen, let it 'settle' before doing the calibration and while they were waiting did all the other cars in between - completely forgetting about our car until we called and finally rocked up!!!
They provided no appointment confirmations either by text or email, no follow up phone calls to say the car was ready or delayed - we had to call them.
The 4 hour job ended up being 6 1/2 hours!!!
This is a whole day of business that we can't get back.
To be told 3 different 'stories' and not called re: the delay was the last straw.
We will NEVER, EVER use the branch again.
Poll: 🤖 What skills do you think give a CV the ultimate edge in a robot-filled workplace?
The Reserve Bank has shared some pretty blunt advice: there’s no such thing as a “safe” job anymore 🛟😑
Robots are stepping into repetitive roles in factories, plants and warehouses. AI is taking care of the admin tasks that once filled many mid-level office jobs.
We want to know: As the world evolves, what skills do you think give a CV the ultimate edge in a robot-filled workplace?
Want to read more? The Press has you covered!
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52.6% Human-centred experience and communication
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14.3% Critical thinking
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30.3% Resilience and adaptability
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2.8% Other - I will share below!
The latest product recalls
We are bringing you the latest list of recalled products from across the country. Make sure you aren't using these at home!
Click on the blue text to learn more about that particular product and why it was recalled.
Food and household item recalls:
⚠️Cereulide toxin risk in Nestlé brand Alfamino Infant Formula (0-12 months) recalled due to the possible presence of the toxin cereulide
Nestlé Milo Dipped Snack Bars
BC Hot Water Bottles sold at Bargain Chemist
Product Recalls: Infant care and clothing
Nature Baby Sleeping Gown
Product Recalls: Toys
Sensory Game Controller - sold at Kmart
Product Recalls: Cosmetics
Outside Beauty & Skincare SPF 50+ Mineral Primer (2 batches)
Anessa and Shiseido Anessa sunscreens sold only at Daikoku
Biore and Kao Biore sunscreens sold only at Daikoku
Kose Sunscreens sold only at Daikoku
Mentholatum sunscreens sold only at Daikoku
Pigeon sunscreens sold only at Daikoku
Rohto sunscreens sold only at Daikoku
Product Recalls: Electronics
Harvest Right Freeze Dryer HRFDSBKP-PP sold at Costco
Product Recalls: Other
Michelin X Multi Z and X Line Energy Z, size: 355/50R22.5, load/speed index:156K
UPDATED GASGAS Motorcycles: GASGAS Cross Country and Motocross model motorcycles with BRAKTEC brake system. New VINS added
Check the New Zealand Transport Agency's handy vehicle recall list here.
See past months' recalls. Stay safe, neighbours!
Poll: Should complete designs be shared with the public, or should the community help shape the designs from the start?
The Post recently shared an opinion piece on the Harbour Crossing and why a more democratic approach might be needed 🚗🚲👟
While most decisions sit within the political arena, many organisations—like NZTA—manage long-term projects that go beyond party lines. Politics can sometimes disrupt progress, and the next Harbour Crossing is a big decision that will affect all Aucklanders.
We’d love your thoughts: Should near-complete, shovel-ready designs be shared with the public, or should the community have a hand in shaping the designs from the start?
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80.2% Community feedback and transparency is needed.
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19.8% No. This would be impossible in practice.
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