2239 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
5 days ago

What's your favourite recipe for courgettes?

Mei Leng Wong Reporter from NZ Gardener & Get Growing

Kia ora neighbours. If you've got a family recipe for courgettes, we'd love to see it and maybe publish it in our magazine. Send your recipe to mailbox@nzgardener.co.nz, and if we use it in the mag, you will receive a free copy of our January 2025 issue.

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5 days ago

Poll: Do you think NZ should ban social media for youth?

The Team from Neighbourly.co.nz

The Australian Prime Minister has expressed plans to ban social media use for children.

This would make it illegal for under 16-year-olds to have accounts on platforms including TikTok, Instagram, Facebook and X.
Social media platforms would be tasked with ensuring children have no access (under-age children and their parents wouldn’t be penalised for breaching the age limit)
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Do you think NZ should follow suit? Vote in our poll and share your thoughts below.

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Do you think NZ should ban social media for youth?
  • 85.2% Yes
    85.2% Complete
  • 13.8% No
    13.8% Complete
  • 1.1% Other - I'll share below
    1.1% Complete
2371 votes
8 hours ago

🏡Why Kiwis Are Turning to Mortgage Advisers Like adviceHQ🏡

Financial Adviser, Director from adviceHQ

Recent banking results reveal a growing number of Kiwis are turning to mortgage advisers for independent financial advice. So, what’s driving this shift?

1. More Options 🛒
As independent advisers, we work with a wide range of lenders, not just one. This means adviceHQ clients get access to more products, tailored loan structures, and solutions that truly fit their needs.

2. Expert Guidance 🧑‍💼
Navigating home loans can be complex, with tighter credit policies and fluctuating interest rates. adviceHQ simplifies the process and help clients —from first home buyers to self employed borrowers — achieve their property goals.

3. Your Advocate 💬
Our role is to advocate for your best interests, whether it’s negotiating better terms, restructuring your loan, or helping with a tricky application.
Helping Kiwis achieve their homeownership dreams is what we’re passionate about. If you’re considering your next property move or just want to explore your options, we’re here to help. Contact adviceHQ today!
#advicehq #independentfinancialadvice #mortgages #mortgagebroker #MortgageAdviser

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