382 days ago

Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard

The Team from Neighbourly.co.nz

What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.

Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.

A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.

Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.

Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.

Andrew is here live on Wednesday from 9.30am for your questions.

Image
More messages from your neighbours
2 days ago

Poll: Should we ditch daylight saving? 🕰️

The Team from Neighbourly.co.nz

First introduced in New Zealand in 1927 with the passing of the Summer Time Act, it's what we know as 'Daylight Saving' and this year it ends on the first Sunday in April.

While we do get to sleep in this time around, some people would like to scrap the clock tinkering for good.

And why? Some evidence suggests the time changes are bad for our health as they mess with sleep patterns leading to short-term fatigue and affecting mood. Meanwhile the hour change is frustrating for farmers and a nightmare for getting the littlies to sleep. But what's your take?

Image
Should we ditch daylight saving? 🕰️
  • 41.2% Yes - get rid of the clock changes
    41.2% Complete
  • 57.3% No, I enjoy it
    57.3% Complete
  • 1.5% Other - I'll share below
    1.5% Complete
1533 votes
9 days ago

Poll: Are you still heading to your local for your caffeine fix, or has the $$ changed your habits? ☕

The Team from Neighbourly.co.nz

Auckland has a thriving cafe culture, but with costs climbing, that culture is under pressure. We’ve seen the headlines about recent closures across the country, and it’s a tough pill to swallow along with a $6+ coffee.

We all want our favourite spots to stay open, but we also have to balance our own budgets ⚖️

We want to know: How are you handling the "coffee math" in 2026? Are you still heading to your local for a chat and a caffeine fix, or has the cost of living changed your habits?

Keen to read more about "coffee math"? The Post has you covered.

Image
Are you still heading to your local for your caffeine fix, or has the $$ changed your habits? ☕
  • 42.9% I avoid spending money on coffee
    42.9% Complete
  • 41.1% I still indulge at my local cafe
    41.1% Complete
  • 16% Irrelevant - coffee is not for me
    16% Complete
399 votes
3 days ago

Poll: How important is the ability to book a doctor’s appointment online?

The Doctors

Hi Neighbours
Here at The Doctors we would love to hear how you prefer to book your doctor’s appointments. With busy schedules, different people find different methods easier.

For some, online booking is very convenient, you can make an appointment anytime without needing to wait on the phone. Others still prefer calling the clinic and speaking to a real person, especially if they have specific questions about their visit.

Your feedback helps us understand what works best for our patients and how we can improve access to care.
Find out more

Image
How important is the ability to book a doctor’s appointment online?
  • 41.1% I prefer booking online whenever possible
    41.1% Complete
  • 23.4% Online booking is helpful but not essential
    23.4% Complete
  • 32% I prefer calling the clinic
    32% Complete
  • 3.5% I didn’t know online booking was available
    3.5% Complete
572 votes