Know what’s happening
Access the private noticeboard for verified neighbours near you. Keep informed about any suspicious activity, send urgent updates to your neighbours when required and discuss emergency planning.
Get to know your neighbours
Browse the directory and start getting to know your neighbours. Don’t want to post to the whole neighbourhood? Send a private message.
Buy, sell and give away
Want to declutter your garage? Buy some used household items? Give away some garden stuff? Become a verified neighbour to browse and post items for sale. Trading is simple when everyone lives nearby.
Got a job going in your company or in your backyard?
Share it on Neighbourly to find someone local.
Thank you for using Neighbourly
You may receive an email confirmation for any offer you selected. The associated companies will contact you directly to activate your requests.
Looking for the perfect Mother's Day treat?
From now until Mother's Day, subscribe to the Sunday Star-Times for 6 months and you will receive a free Antipodes skincare gift, valued at $115!
Follow the link, select the 6-month option and use the promo code SSTMOTHERSDAY at the … View moreLooking for the perfect Mother's Day treat?
From now until Mother's Day, subscribe to the Sunday Star-Times for 6 months and you will receive a free Antipodes skincare gift, valued at $115!
Follow the link, select the 6-month option and use the promo code SSTMOTHERSDAY at the checkout to redeem.
T&C's apply.
Subscribe Now
Jill from East Tamaki Heights
Excellent condition, I think it’s a 5 litre one, ideal for a family. Free to a good home.
Pick up in East Tamaki Heights.
Free
Lindsay Upton from Manukau East Council of Social Services (MECOSS)
Customer satisfaction is our highest priority and all employees and volunteers of MECOSS and its service delivery partners play a role in delivering a high quality service. When we receive your feedback about the service we provide, we use it to make changes to the way we do things so you have a … View moreCustomer satisfaction is our highest priority and all employees and volunteers of MECOSS and its service delivery partners play a role in delivering a high quality service. When we receive your feedback about the service we provide, we use it to make changes to the way we do things so you have a better experience with us.
Providing your feedback
We collect compliments, suggestions and complaints from a number of different sources. Here's a few of the options you can use to provide feedback to MECOSS:
Report a problem with our service
Call us on 533 3685
Send a letter to PO Box 39 266, Howick 2145 or email admin@mecoss.org.nz
If you've had contact with us, we may get in touch with you about your experience to ensure that we're giving you the best service possible.
Paying us a compliment
We love compliments! It's how we know we're getting things right and is a good way to ensure that we do more of that. When we receive compliments, we forward them on to the relevant team to let them know they've helped one of our customers.
Giving a suggestion
As customers of MECOSS, you know what customers like. We love getting suggestions and being able to act on them. Sometimes it may not happen straight away, but rest assured, your suggestions are passed on to the relevant teams and we consider each and every one.
If you request a response, we'll get back to you within 10 working days.
Requesting a service or information
If you request a service or information, we'll get back to you within 10 working days to let you know how we're handling your request.
Making a complaint
MECOSS' complaint management model
Sometimes things don't go quite right and as a customer, you are dissatisfied with our service. MECOSS values all feedback and we're committed to learning from complaints and using the complaint and resolution to improve service delivery.
If we can't resolve your issue straight away, we kick off a formal complaint process that involves us investigating, taking action to resolve and responding to you. If you're still not satisfied, we have a process that allows for escalation of complaints of a more serious nature.
With all complaints, we aim to respond to each complaint within a set timeframe. However, issues that require more detailed investigation and action may take a bit longer. Complaints are monitored to ensure they are managed appropriately and responded to in a timely manner.
We will publish complaint information annually on our website.
What is a complaint?
A complaint is a specific expression of dissatisfaction with MECOSS, however made, whether justified or not.
The following are not classified as complaints:
An initial request for information.
A request for a service or provision of a service.
A request for information relating to MECOSS policy or procedures.
A request for compensation.
A suggestion about our services, policy or procedures.
How long will the response take to my complaint? - level one
If our front line staff aren't able to resolve your complaint on the spot, we will send your complaint to the relevant people and we'll respond within 10 working days with what we've done to resolve the issue you've experienced. If this timeframe can't be met, we'll let you know why and provide a new timeline. We class this as a level one complaint.
If you're still not happy - level two
If you're not happy with the response to your complaint, please respond with your case number and we'll get our dedicated customer liaison team to look into it further and they'll get back in touch within 5 working days to let you know the outcome of their investigation.
If we can't resolve the issue together - level three
If after working together to solve the issue you are still not happy with the outcome, you can contact the Office of the Ombudsman for an external review. This is classed as a level three complaint.
Kieran from Bucklands Beach
Our kids are too old for the playground now and it needs some TLC but with a bit of stain and a few repairs has plenty of life left in it. Its yours for free if you are willing to come and collect it (dismantle it if need be) and take it away this weekend.
Free
Ron from Pakuranga
SATURDAY 24TH APRIL - 8AM TO MIDDAY
30 UDYS ROAD
PAKURANGA
Negotiable
Lindsay Upton from Manukau East Council of Social Services (MECOSS)
Soldiers of 3rd Battalion, New Zealand Rifle Brigade, in muddy conditions at "Clapham Junction", Belgium, circa 20 November 1917. Shows one reading jokes from the publication "NZ at the Front" to a wounded man on a stretcher.
The Team from Cancer Society Auckland
Reducing the number of shops able to sell tobacco is part of the Government’s world-leading draft Smokefree plan.
Show your support by signing our petition here.
Sign the petition
Manukau Institute of Technology
Education changes lives.
Shape your future, make connections, bring your ideas to life, and make a difference.
Come join us, where the best makers are made.
Learn more
Michael Ellse from Team Michael Ellse - Ray White
You will not be disappointed with this amazing property that offers style, sophistication and views at 4b/12 Selwyn Road, Howick check out the link below.
youtu.be...
#teammichaelellse
#onestoprealestateshop
Hi Auckland,
How are you commemorating Anzac Day? What stories have been passed down through your whānau?
April 25 marks the 106-year anniversary of the Gallipoli landings, one of the most costly campaigns for the Allied Forces during World War I.
Anzac dawn and commemorative services up … View moreHi Auckland,
How are you commemorating Anzac Day? What stories have been passed down through your whānau?
April 25 marks the 106-year anniversary of the Gallipoli landings, one of the most costly campaigns for the Allied Forces during World War I.
Anzac dawn and commemorative services up and down the country are scheduled to get underway after widespread cancellations last year, due to the nation being under Alert Level 4 restrictions.
The NZDF have advised of a reduced presence of military personnel at Anzac services due to deployment at MIQ facilities.
You can check out where the Anzac day services are on this interactive map on the RSA website.
Feel free and share your stories below and don't forget to type NFP if you don't want your comments used your local community paper.
10 replies (Members only)
Todd Niall Reporter from Auckland Stuff
Hi Neighbours, If buses are running near empty, maybe the traditional way of providing public transport needs a rethink. Read the story below on the empty buses of Hobsonville Point. What's the answer ?
56 replies (Members only)
The Team from Howick Village Association
For a gold coin donation, come along and enjoy an early evening ANZAC concert by the Howick Brass Band! 🎷
Monday 26th April, from 5.00pm - 6.00pm, all donations go towards the Howick RSA. Make sure you swing by! 😁🎶
The Team from Auckland Council
Remember our servicemen and servicewomen past and present this Anzac Day, Sunday 25 April.
Auckland Council, in partnership with the Auckland RSA and local communities, offers more than 80 parades and services across Tāmaki Makaurau. Attend one near you with friends and family.
Go to … View moreRemember our servicemen and servicewomen past and present this Anzac Day, Sunday 25 April.
Auckland Council, in partnership with the Auckland RSA and local communities, offers more than 80 parades and services across Tāmaki Makaurau. Attend one near you with friends and family.
Go to ourauckland.nz/anzacday for a full list of services, parking, road closures and ways to commemorate at home.
COVID-19 precautions: please remember to use the NZ COVID Tracer app, stay at home if you are unwell and wear a mask on public transport. Anzac Day services will only proceed at Alert Level 1.
Learn more
Loading…
Are you sure? Deleting this message permanently removes it from the Neighbourly website.
Loading…
© Neighbourly 2024