I overpaid my bill, can I get a refund?
💸 If you overpaid your bill and your account is in credit, the supplier may refund you. Suppliers’ terms and conditions may include:
👉 the amount your account must be in credit before you can request a refund
👉 a limit on the number of refunds you can request in a 12-month period
👉 the conditions that must be met for a cash refund.
Retailers, businesses, sellers, vendors or organisations have different rules about refunds, so you should check their terms and conditions or speak to someone in their accounts department. If the supplier has to pay a transaction fee to refund you, those fees may be taken out of the amount you get back.
You could also gather all your supporting documents that prove your claim. For example, your bank statement, which highlights the overpayment, relevant invoices or a copy of your credit contract.
ℹ️ For more information on alternatives to receiving cash back or situations where you may not be entitled to a refund, visit: cab.org.nz/article/KB00044622
Original post credit: Citizens Advice Bureau New Zealand . cab.org.nz
Time to Tickle Your Thinker đź§
If a zookeeper had 100 pairs of animals in her zoo, and two pairs of babies are born for each one of the original animals, then (sadly) 23 animals don’t survive, how many animals do you have left in total?
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Here's what you need to know before making an offer on a house
🏠What is the neighbourhood like?
Familiarise yourself with the neighbourhood, to check accessibility to public transport, schools and shops. Visit the street at different times of day, to find out how quiet or noisy it gets. Check with the local council whether they know of any future developments in the area that could increase noise or traffic.
🏠How much are the rates and insurance?
Do a property search on the local council’s website to see what the rates are.
You can also get quotes from insurers to find out what it might cost to insure it.
Check whether the homeowner is paying off the cost of installing insulation or heating units through their rates, because you will inherit that debt if you buy the house.
🏠For a unit title, check the pre-contract disclosure
If the property is on a unit title development (for example, an apartment), ask to see the pre-contract disclosure. This is basic information about the unit and the unit title development.
🏠Get a LIM (Land Information Memorandum) report
A LIM report tells you everything the local council knows about the land and the buildings, for example, what building consents and code compliance certificates they have issued for work done on the property.
🏠Pre-purchase building inspection
Get an independent building inspector to examine the house thoroughly and look for potential problems with weather-tightness, wiring, plumbing or the foundations (piles).
Ask them to check for features that might make maintenance more difficult. For example, some types of wall claddings need specialist knowledge to maintain, access to the gutters might not be straightforward, and retaining walls can be expensive to repair.
🏠Check the property title
Ask a lawyer or conveyancer to check the property title for things like easements. For example, an easement might allow a neighbour to access part of the property. The property title should also confirm the property boundary.
More information is on the Settled website:
www.settled.govt.nz...
Image credit: Ray White New Zealand
Info credit: Citizens Advice Bureau: cab.org.nz
Poll: As a customer, what do you think about automation?
The Press investigates the growing reliance on your unpaid labour.
Automation (or the “unpaid shift”) is often described as efficient ... but it tends to benefit employers more than consumers.
We want to know: What do you think about automation?
Are you for, or against?
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9.6% For. Self-service is less frustrating and convenient.
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43.2% I want to be able to choose.
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47.2% Against. I want to deal with people.
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