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2759 days ago

Air Conditioning/Heat Pump

Ross from Manurewa

If anyone is contemplating installing an Air Conditioning/Heat Pump unit, I would strongly advise against using KENSAIR – a firm used by the City Council for the retrofit scheme.
I bought a Hitachi 50YHA3 unit in March last year, having it supplied and fitted by Kensair in April, 2017. From the day it was fitted it was faulty. As soon as it reached operating temperature, the remote control would no longer function correctly. It was a simple fault – a heat-sensitive board on the wall unit – and could have been fixed with a simple replacement. After some months and many letters and emails, they sent me a replacement remote control unit, which was stupid, since the remote is not affected by the unit’s temperature so very obviously it was not the problem. This idiocy was compounded by their sending a remote for a totally different model, thus it did not work at all, since the coding was different.
I continued to send letters and emails, even giving probable causes for the problem (I am completely familiar with the electronics and mechanics of these devices, having taught it), however Hitachi apparently could not reproduce the problem in their workshops (I would have been amazed it they could have) and Kensair just were not interested in fulfilling their obligations under the Consumer Guarantees Act.
I finally had a Lawyer ring Kensair, and had a replacement fitted OVER ONE AND A QUARTER YEARS AFTER IT WAS SUPPLIED. For a unit costing $5,276 this was disgusting.
DO NOT TOUCH KENSAIR. Their service is non-existent.

More messages from your neighbours
1 day ago

Poll: Should complete designs be shared with the public, or should the community help shape the designs from the start?

The Team from Neighbourly.co.nz

The Post recently shared an opinion piece on the Harbour Crossing and why a more democratic approach might be needed 🚗🚲👟

While most decisions sit within the political arena, many organisations—like NZTA—manage long-term projects that go beyond party lines. Politics can sometimes disrupt progress, and the next Harbour Crossing is a big decision that will affect all Aucklanders.

We’d love your thoughts: Should near-complete, shovel-ready designs be shared with the public, or should the community have a hand in shaping the designs from the start?

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Should complete designs be shared with the public, or should the community help shape the designs from the start?
  • 81.6% Community feedback and transparency is needed.
    81.6% Complete
  • 18.4% No. This would be impossible in practice.
    18.4% Complete
49 votes
6 days ago

Poll: Should the government levy industries that contribute to financial hardship?

The Team from Neighbourly.co.nz

As reported in the Post, there’s a $30 million funding gap in financial mentoring. This has led to services closing and mentors stepping in unpaid just to keep helping people in need 🪙💰🪙

One proposed solution? Small levies on industries that profit from financial hardship — like banks, casinos, and similar companies.

So we want to hear what you think:
Should the government ask these industries to contribute?

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Should the government levy industries that contribute to financial hardship?
  • 59.3% Yes, supporting people is important!
    59.3% Complete
  • 26.2% No, individuals should take responsibility
    26.2% Complete
  • 14.5% ... It is complicated
    14.5% Complete
1093 votes
1 day ago

Needing a jp

Sarah from Manurewa

Hi neighbours 👋 would anyone know of a local justice of the Peace they could recommend for me please?
Please message me if anyone has any they might know of much appreciated thank you