What is address verification?
Every Neighbourly member must be address verified to create a secure and trusted environment - so members know they're connecting with real people who live where they say they do.
When you join Neighbourly, or when you update your address, you will be asked to verify your details using your NZ driver licence or by uploading some proof of address.
If you do not complete this step within 28 days, you will lose access to your Neighbourly community.
For any help with your address verification, please don't hesitate to get in touch.
What is temporary verification?
Temporary verification is limited and temporary access to Neighbourly. All Neighbourly members with this access have an 'L' (for 'Learner') displayed on their profile picture.
Temporary verified members can post, contribute to discussions and send and receive private messages, however they cannot see the addresses of other members in their neighbourhood until they are address verified.
When creating your Neighbourly account, you will have the option to use Neighbourly as a temporary verified member, after uploading some proof of your address. Your temporary verification can be activated using a text message code sent to your mobile phone.
If you complete driver licence verification instead, you will gain full access to your Neighbourly community straight away.
If you're already a verified Neighbourly member and have moved house, you will be automatically given temporary verification at your new address, and will be reminded to complete your address verification within 28 days.
Why is there an 'L' on some profile pictures?
The 'L' on a Neighbourly member's profile picture refers to 'Learner' and indicates that this neighbour is temporary verified.
Some Neighbourly members have access to Neighbourly before completing their verification - when waiting for their verification document to be approved, or when they've changed address.
Temporary verified members can post, contribute to discussions and send and receive private messages, however they cannot see the addresses of other members in their neighbourhood until they are verified.
Once a member completes their address verification, the 'L' will disappear.
How does Driver Licence Verification work?
We may be able to verify your Neighbourly account by validating your New Zealand driver licence, and matching your name and address using one of the following available databases:
Land Information New Zealand (LINZ)
New Zealand Companies Directory
Centrix Credit Verfication*
When you submit your driver licence number and version number through Neighbourly, your details are validated by a third party supplier approved by the NZ Transport Agency. When validating the driver licence, no personal information is released, rather a simple yes/no answer will be given if the driver licence details match those held by the Transport Agency.
In the event that there is no driver licence match, you can still complete your address verification by uploading some proof of address, such as a utility bill or rates notice. Verification via document upload may take up to 3 days.
* Note: Neighbourly only carries out a "Yes/No" name and address match enquiry and does not receive any credit data relating to individuals