Neighbourly Leads
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Who are Neighbourly Leads?
Neighbourly Leads help make the Neighbourly website a positive and useful community resource in their neighbourhood. In a nutshell, Leads are enthusiastic and active Neighbourly members who contribute in different ways, such as taking time to welcome new neighbours, sharing local content, supporting fellow members should they require help, keeping an eye on posts within their area, and spreading the word about Neighbourly in their community and beyond.
Leads are given some elevated privileges across the site; they can remove inappropriate messages, update their neighbourhood profile picture and access the nation-wide Leads Forum to network with other Leads.
If you enjoy using Neighbourly frequently and want to make a positive difference where you live, you can find out more about becoming a Lead here.
Note: The Neighbourly Lead selection process is taken seriously and Neighbourly reserves the right to remove Lead privileges at any time.
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What does a Neighbourly Lead do?
Neighbourly Leads enjoy using Neighbourly on a regular basis, and make an extra effort to ensure the site is a great resource for their neighbourhood. They often post interesting or useful local information on the noticeboard to help generate conversations, welcome new members to their suburb, keep an eye on neighbourhood posts and invite neighbours to join the site.
If you enjoy using Neighbourly frequently and want to make a positive difference where you live, you can find out more about becoming a Lead here.
Note: The Neighbourly Lead selection process is taken seriously and Neighbourly reserves the right to remove Lead privileges at any time.
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How are Neighbourly Leads chosen?
You might receive an invitation to become a Neighbourly Lead if you are a regular user of the site, or if your neighbourhood is a little quiet and could do with some support.
You might also be invited to become a Lead if you have been recommended by an organisation such as a community centre, local council or school, or a current Neighbourly Lead.
If you are interested in becoming a Neighbourly Lead in your neighbourhood, you can find more information and register your interest here.
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Reviewing reported messages
If a Neighbourly member reports a message, the Neighbourly Leads in that suburb may receive an email that contains the reported post/reply along with the reason selected for reporting the message.
Leads can remove the post/reply if they feel it is appropriate to do so (ie the message breaches Neighbourly Guidelines or has been made in error).
If you are a Lead and are unsure how to manage reported content in your neighbourhood, please feel free to contact the Neighbourly Team.
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Dealing with neighbourhood conflict
From time to time you might notice conflict emerging between neighbours on Neighbourly. If you are unsure about how to manage the situation, please feel free to contact the Neighbourly Team.
You can remind members about the mute feature which will hide a specific neighbour's posts from their own newsfeed. Members can hide a post, so they will no longer see it on their Neighbourly noticeboard or in their Digest emails.
You could also consider posting a reply reminding your community to keep content relevant and the tone respectful, and include a link to the Neighbourly Guidelines.
Below is an example of a reply you might post.
Hi everyone, I’m [NAME], one of your neighbourhood Leads. I noticed this discussion is getting a bit off track and am keen to help.
Below are a couple of Neighbourly Help articles that are good reminders for us all.
"What should I do if comments on my post are getting off track?" https://www.neighbourly.co.nz/help/show/490
"What should I do if a member's comments are upsetting me or I don't agree with them?" https://www.neighbourly.co.nz/help/show/439
"What can I do if I see a business review I don't agree with?" https://www.neighbourly.co.nz/help/show/433
Also remember you can delete your own posts or replies at any time by clicking the ‘...’ button.
If disagreements continue then replies on this post might be disabled or the post might be removed from Neighbourly.
Hopefully I have not stepped on anyone’s toes or caused any offence. Let’s all work together to keep Neighbourly friendly and positive.
[NAME] - Neighbourly Lead.
If you're dealing with ongoing conflict or disputes in your neighbourhood offline, you may want to chat to trusted neighbours and/or fellow Leads, or seek support from a local community organisation, Police, or a Council representative to discuss an appropriate solution.
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How do I contact my neighbourhood Leads?
You can find your neighbourhood Leads in the Neighbours Directory. Simply click 'Neighbours' at the top of the Neighbourly website, then select the tab "[your suburb] Leads" which is located in the left-hand side menu.
You'll see a 'message' button next to each Lead's name which enables you to send a private message.
No Leads in your neighbourhood yet? It's easy to apply to be a Lead in your community. If you enjoy using Neighbourly and want to make a positive difference where you live, we'd love to hear from you!
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Want to get the conversation started?
Feel like your neighbourhood is a bit quiet ? Not to worry. Members should never feel pressure to post on Neighbourly just for the sake of it, but if you do want to get your fellow members talking, here are some ideas around how to get conversations started:
Pictures and videos are the single best thing you can encouraging others to post
Introduce your vision for the community
Upcoming events or meetings in the community
Updates on work being started or completed
Links to resources available for the community
Club nights and open days
Draws or results of competitions
Profile someone in your local community
Working bees or volunteer days
Ask questions about what the community wants to see
Milestones and holiday celebration updates
Offer challenges or incentives
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How do Leads connect with other Leads?
We encourage all Leads to connect with other Leads in their suburb and to work as a team. Meeting up with Leads in nearby suburbs can also help Leads share ideas and tips about what's working well in their different suburbs.
Neighbourly Leads become part of the large community of Leads across New Zealand. All Leads can access the National Leads Forum. The Forum's purpose is to provide a way for Leads to connect with nearby Leads and also with fellow Leads from throughout the country.
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Removal of Lead status
If you no longer wish to be a Lead, please contact us and we'll remove your Lead status for you.
Leads who are inactive for more than three to four months (i.e. have not contributed posts or replies to their Neighbourly community) may have their Lead status removed in order to give other members a chance to take on the role.
The Neighbourly team is committed to equipping Leads as best as possible to ensure they have a positive experience growing and supporting their Neighbourly communities.
When can a Lead status be removed?
Leads who do not act in the spirit of Neighbourly within their Neighbourly communities and/or on the Neighbourly Leads Forum may have their status revoked without notification.
The Neighbourly Lead Terms and Conditions specify that as a Lead, you:
will act in the best interests of the Neighbourly community you are the Lead of at all times
will not act in any way that will discredit or damage the reputation of Neighbourly
abide by the Neighbourly Guidelines for Neighbourly Behaviour and ensure that you do not engage in inappropriate conduct
will not agree to be interviewed in your capacity as a Neighbourly Lead or in any other way representing Neighbourly, by any media outlet (including TV, radio, print media, or other online media such as bloggers) without prior consent from Neighbourly
understand that a Neighbourly Lead role is a volunteer position and you will not be receiving payment or compensation of any kind during the tenure of your Neighbourly Lead status
will not use your position as a Neighbourly Lead to gain personal financial gain or reward (including employment or gain for your organisation)
will acknowledge that Neighbourly has key community partners and you will conduct yourself in an appropriate manner when referring to or liaising with these partners through Neighbourly or on behalf of Neighbourly
will agree that all moderated and/or removed posts must remain confidential and must not be released to the public or discussed with any other third party
Breaching these Terms may result in the removal of a Lead status.
The Neighbourly team will not discuss the removal of a Lead status with other Neighbourly members as this is a private matter between the Lead concerned and the Neighbourly team.
All Leads are encouraged to read and consider the Neighbourly Leads Forum Guidelines (as stipulated at the top of the Forum) before posting or replying.
If you are concerned about a Lead's conduct in your community, please contact us.
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Removing inappropriate posts in your community
Neighbourly Leads have special admin rights that enable them to review inappropriate or flagged messages in their Neighbourly community.
Leads can remove posts or replies from their own neighbourhood in the event that these messages are inappropriate, abusive, commercial or duplicate posts.
When removing a member's comments, Leads might want to send the member a friendly private message that explains why their message has been removed (including referring to the Neighbourly Guidelines) - or to alert the Neighbourly team to the steps taken.
Posts should never be removed by Leads because they are old or no longer relevant; older posts serve as an archive of memories for the community, and they're also good examples of Neighbourly content for new members who might be unsure about what to post on the site. Many posts contain useful information - such as contact details for a good local handyman - that members would like to refer to in the future.
Neighbourly members can remove their own posts or replies or disable replies to prevent further comments.
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Using the Lead neighbourhood-wide bulk messaging tool
Neighbourly Leads have the ability to send a neighbourhood-wide private message to all Neighbourly members in their suburb. These message requests will be reviewed by the Neighbourly team and approved before sending. When a neighbourhood-wide message is not approved, the Neighbourly team will be in direct contact with the Lead to provide guidance.
Neighbourhood-wide messages sent by Leads must be:
Locally relevant for suburb members
Beneficial for suburb members
Within the Neighbourly Guidelines
Examples of suitable neighbourhood-wide messages include:
a hyper-local event (something unique to your neighbourhood)
an important local crime or safety matter affecting the wider community
a gathering you're organising as a lead for your community
a reminder about a council submission affecting your neighbourhood
rallying support for a new local resource eg a new playground
Please note that neighbourhood wide messages should not be business related, campaigning for local officials or focused on a personal perspective or concern.
Each Lead is able to send one neighbourhood-wide message each month. In the event a Lead wishes to send a second message, please contact the Neighbourly team directly. (OR please contact Ash Ogden directly).
