If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
What's your favourite recipe for gooseberry?
Love gooseberries? Share your favourite way to enjoy them. We're looking for our readers' favourite family recipes for this delicious crop. Send yours to mailbox@nzgardener.co.nz, and if we use it in the magazine, you will receive a free copy of our December 2024 issue.
Floor show
Spruce up your outdoor area for spring soirées in the sun with a simple but stylish rug you can personalise with your own design using your favourite Resene colours.
Find out how to create your own with these easy step by step instructions.
Poll: How should Guy Fawkes be celebrated?
While it is a fun occasion, fireworks on Guy Fawkes Night has caused much conflict over the years, upsetting our pets and disrupting the sleep of neighbours.
How should we celebrate Guy Fawkes Night? Vote in our poll and share your thoughts below.
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28.8% With a city-wide public fireworks display
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19.9% Small fireworks displays in each community
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7.3% Keep it as is
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33.6% We shouldn't celebrate it!
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9.9% Anything but fireworks
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0.5% Other - I'll share below
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