If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Poll: Should we ditch daylight saving? 🕰️
First introduced in New Zealand in 1927 with the passing of the Summer Time Act, it's what we know as 'Daylight Saving' and this year it ends on the first Sunday in April.
While we do get to sleep in this time around, some people would like to scrap the clock tinkering for good.
And why? Some evidence suggests the time changes are bad for our health as they mess with sleep patterns leading to short-term fatigue and affecting mood. Meanwhile the hour change is frustrating for farmers and a nightmare for getting the littlies to sleep. But what's your take?
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40.9% Yes - get rid of the clock changes
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57.4% No, I enjoy it
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1.7% Other - I'll share below
Alan and Hazel Kerr share Senior New Zealander of the Year Award 2026
Dr Alan and Hazel Kerr describe themselves as ‘just ordinary old Kiwis’, despite being named as the 2026 Ryman Healthcare Senior New Zealanders of the Year Te Mātāpuputu o te Tau.
The amazing couple prompted a standing ovation at a star-studded Auckland event which recognised their tireless efforts, with Alan travelling to and from Gaza and the West Bank 40 times to help children over 20 years, and Hazel travelling 20 times.
Click read more to find out more.
Poll: How important is the ability to book a doctor’s appointment online?
Hi Neighbours
Here at The Doctors we would love to hear how you prefer to book your doctor’s appointments. With busy schedules, different people find different methods easier.
For some, online booking is very convenient, you can make an appointment anytime without needing to wait on the phone. Others still prefer calling the clinic and speaking to a real person, especially if they have specific questions about their visit.
Your feedback helps us understand what works best for our patients and how we can improve access to care.
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39.9% I prefer booking online whenever possible
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23.8% Online booking is helpful but not essential
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33.1% I prefer calling the clinic
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3.2% I didn’t know online booking was available
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