If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Latest scams to look out for 👀
Neighbourly hopes to keep you safe by keeping you informed of the latest scams circulating. This week, we are sharing two common text message scams:
NZTA / Waka Kotahi scam:
- The scam is a text message saying it's from New Zealand Transport Agency Waka Kotahi, and it encourages the recipient to pay an overdue road toll by visiting a fake website, threatening to take the matter to court within 15 days if they don’t pay up.
- The aim is to trick people into giving away their personal details or pay them money.
- While it is not the first time toll payments have been utilised by scammers, the threat of court action could see more people fall victim.
- The sender will either be a unknown phone number or unknown email address.
Want to report one of these scams? Do so, on Netsafe
NZ Post scam:
- This scam arrives by test message and says it's from NZ Post.
- The premise is that delivery of your parcel was unsuccessful so in order to rearrange delivery. you must click on a link to give your correct address.
- The aim is to trick people into giving away their personal details or pay them money.
- NZ Post advises people not to click the link, but to report the message to the Department of Internal Affairs by forwarding it to 7726.
Think you may have fallen prey to a scam? Get in touch with Netsafe or contact your bank if it involved your bank details.
Remember, if you didn't expect the message and you are now asked to share personal details or money, then stop contact and seek advice elsewhere.
Feel free to share any below that you've encountered recently. This may help others across the country be aware.
Poll: Have you had a pen pal?
With the invention of the internet and mobile phone communication, pen pals seem to be a thing of the past but it was a common practice at one point.
Did you have a pen pal? Where did you meet them? Share below!
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67.1% Yes
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32.5% No
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0.4% Other - I'll share below!
Show us your winter craft or DIY projects
When we are stuck inside, it can be a time to get creative. And we think Neighbourly members are quite a creative bunch. So, let's fill the Neighbourly newsfeed with crafty creations from across the country.
Share a photo below of your craft projects, recent DIY, or your hobby. You may just inspire someone else!
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