THE MADNESS has hit. ? Your Thoughts please

Jeanie from Inglewood

BIZZARE IN BUSINESS.long story.🙄
Went to the only Supermarket in Inglewood.Through checkout to pay. Told not allowed to take trollies outside the shop to carpark.Mmm Sooo bit stunned as unable to carry any weight re age body pain injuries etc and need trolly to aid walking where I normally unpack from trolly to car. etc. THEN AHAA thought maybe this is a late APRIL FOOLS a BADTASTE prank.No.Its apparently the
" NEW RULE".NO SIGNAGE that I saw warning of the "NEW RULE".I asked to speak to the manager.DIDNT HAPPEN.Strangely she didn't appear.NOW I'M HOLDING UP THE LINE.I feel embarrassed annoyed overwhelmed.What to do.? No help offered.Staff obviously trying to do what they are told.
Eventually at my repeated request an employee carried my shopping to my car parked just outside the entrance of the smkt..Not a habit of mine to steal a trolly by the way..WHO DOES THAT anyway and why???.
My other option was to go to my car,get my walker out and transport my bags 1x 1 to the car. I'm in alot of pain/ health issues etc.like many others. .Walker not an option.What shall I do?.
Request the checkout person to empty my grocery items so I can retreive my bags containing my shopping and leave my groceries on the counter Then what try to travel 20 km another day when body allows to a SPMKT that hasn't gone tottally mad and actually treats customers with respect and decency and not aposed to help.
My empathy goes to the mostly great people that toil away there and serve us and have to put up with the forever changing difficulties that goes with new management and people service. So whats next..How many customers fancy trudging bag by bag to their cars.? What of large family shoppers,elderly,unwell injured people. Heres a thought or 2 for management.
DO you want your business to grow or do you want to loose more customers? ..Maybe an employee could be designated to collect the trollies. Maybe some trolly bays put in by N.W. to encourage the few customers that don't to return their trollies to do so.Like other smkts do and have done for years.and
Please Whoever's Stealing the Trollies STOP IT and be DECENT HUMAN BEINGS.Lets not loose common courtesys to others because of the $.
Love to have a reply please from the Management of N.W. SMKT explaining your logic and policy going forward.Thankyou.