Thank you for using Neighbourly
🎉 2026 is almost here!
We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?
Yesterday in the High Court at Auckland, Neighbourly was successful in being granted an injunction against any unauthorised use of the data taken in a recent breach.
As we alerted you on January 1 and confirmed on January 3, our systems were accessed illegally and members’ information, … View moreYesterday in the High Court at Auckland, Neighbourly was successful in being granted an injunction against any unauthorised use of the data taken in a recent breach.
As we alerted you on January 1 and confirmed on January 3, our systems were accessed illegally and members’ information, including names, email addresses, GPS coordinates from the address you provided to us, forum posts and direct member communications were among the data that was accessed.
We acted immediately upon hearing of a potential breach: we temporarily disabled the site, notified members and authorities including the Privacy Commissioner and worked with our external security consultants to understand if and how it had occurred. We then confirmed the breach with members, safely restored the site to service and began the process of seeking the injunction. Yesterday’s decision by Justice Johnstone prohibits the use of the data by any unauthorised person, and requires them to permanently delete it, or any information obtained from it.
This does not mean that vigilance against scammers is not still required: there is a large industry globally that seeks to use stolen information for identity fraud or to dupe people into providing details of their financial affairs for theft. Again, to keep yourself safe from scammers it is critical that you:
- Don’t click links in emails. Instead, type the web address directly into your browser. This helps ensure you’re visiting a real site, not a fake one
- Enable two-factor authentication where available as this adds an extra layer of security to your data
- Stay alert for phishing emails. Be cautious of unexpected emails asking for personal information, especially ones that create a sense of urgency.
Again, we want to apologise to you for this illegal access to the Neighbourly database and to assure you that we have carefully worked through how this occurred. We have safely secured the site and its services for use and ensured we have robust processes in place so this cannot happen again.
We are continuing to work with the relevant authorities, including the National Cyber Security Centre, on any further steps we need to take.
If you have any further questions please contact us via our customer support team at helpdesk@neighbourly.co.nz.
Dear Neighbours,
We wanted to update you with what we have uncovered in regards to the potential Neighbourly data breach which we were alerted to on Thursday January 1.
Over the past few days we have worked to understand whether our members’ data had been accessed without authorisation and,… View moreDear Neighbours,
We wanted to update you with what we have uncovered in regards to the potential Neighbourly data breach which we were alerted to on Thursday January 1.
Over the past few days we have worked to understand whether our members’ data had been accessed without authorisation and, if so, the extent of the breach.
We have now confirmed that there was a breach of some data from our registered users. We are now satisfied that the breach was quickly contained, and we have restored the Neighbourly site and services.
Our investigations have shown that there was unauthorised access of Neighbourly data, which included our registered members’ names, email addresses, GPS coordinates, forum posts and member communications. It did not include passwords but some publicly advertised event and business addresses were included.
Following best practice, we will look to seek a court injunction against any use of the material.
We want to apologise to our members for this occurrence and any concerns it may have caused you over the past few days. We have, of course, addressed the issue that allowed the theft to occur, and we are satisfied that the site is secure for use by all of our members. We will work closely with all our staff to ensure we have the most robust processes in place to prevent it from happening again.
Thank you to our members who contacted us over this period and for the understanding you have shown as we work through the complex issues associated with cyber theft.
Q&A regarding Neighbourly data breach
The Team at Neighbourly
Grab a copy of your local Stuff newspaper between 1 Jan - 28 Jan and participate in the Summer Kiwi Quiz! Test your knowledge, answer the daily New Zealand based questions, and find out how well you know our beautiful country!
Each correct answer will get you one entry into the draw to … View moreGrab a copy of your local Stuff newspaper between 1 Jan - 28 Jan and participate in the Summer Kiwi Quiz! Test your knowledge, answer the daily New Zealand based questions, and find out how well you know our beautiful country!
Each correct answer will get you one entry into the draw to WIN 1 of 5 Ooni Karu 2 Portable Pizza Oven bundles, valued at $1024! Each bundle includes: an Ooni Karu 2 Multi-Fuel Portable Pizza Oven, Ooni Karu 2 Carry Cover, Ooni 12" Perforated Peel, Ooni Digital Infrared Thermometer and an Ooni Cookbook: Cooking with Ooni. The more answers you enter correctly, the higher your chance of winning. For more information and to submit your answers, click here
The Team at Stuff
🧩 Got a riddle that can stump your Neighbourly community? Share your brain teasers with us and watch your neighbours scratch their heads 😕🤔❓
Send us your tricky puzzles!
As holiday-makers enjoy their time in the sunny Hawke’s Bay, Police have advice for both locals and visitors about how to ensure we head into 2026 on a high note.
Inspector Lincoln Sycamore, Hawke’s Bay Area Commander, says he wants everyone to have a safe and enjoyable New Year in our … View moreAs holiday-makers enjoy their time in the sunny Hawke’s Bay, Police have advice for both locals and visitors about how to ensure we head into 2026 on a high note.
Inspector Lincoln Sycamore, Hawke’s Bay Area Commander, says he wants everyone to have a safe and enjoyable New Year in our region.
“We welcome you if you’re in Hawke’s Bay to enjoy the weather, food, and everything else our area has to offer. Respect each other, don’t overindulge and make good decisions. Don’t be ‘that person’ who ruins it for everyone.”
🔵 Staff deployed across Hawke’s Bay, to beaches, events and more
“Keep yourselves safe and look after each other,” says Inspector Sycamore.
There will be a strong Police presence in traditional holiday hotspots across our region, including our beautiful beaches.
We all have a responsibility to ensure our friends and loved ones are safe this summer, so keep an eye out and report any concerns you have.”
🔵 Visible presence on Hawke’s Bay roads: If you can’t follow road rules, expect to see red and blue in your rear-view.
Inspector Sycamore says officers will continue to be out on our roads, targeting unsafe drivers.
“Alcohol continues to be a factor in a number of crashes across the region, and we will continue to set up checkpoints and breath test drivers,” he says.
"Wear your seatbelt, don’t drink and drive, stay off your phone and make sure you’re rested."
🔵 When you’re shopping, we’ll be watching
As you flash your cash at the holiday sales, Police beat teams will be conducting routine patrols through retail areas right into the New Year.
Inspector Sycamore says officers will be checking in with local store workers and members of the community.
If you feel unsafe or have concerns about dangerous, illegal or suspicious behaviour, call Police on 111.
For non-urgent concerns you can call 105 or visit www.police.govt.nz... and report the incident online.
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
Let the Christmas elves at Mags4gifts.co.nz handle your last-minute shopping. For a limited time, gift a subscription with up to 40% off best-sellers like TV Guide, NZ House & Garden, and NZ Gardener. It’s the perfect Christmas present, sorted in minutes (and no one needs to know it was a … View moreLet the Christmas elves at Mags4gifts.co.nz handle your last-minute shopping. For a limited time, gift a subscription with up to 40% off best-sellers like TV Guide, NZ House & Garden, and NZ Gardener. It’s the perfect Christmas present, sorted in minutes (and no one needs to know it was a last-minute surprise)!
In The Post’s opinion piece on the developments set to open across Aotearoa in 2026, John Coop suggests that, as a nation, we’re “allergic to exuberance.”
We want to know: Are we really allergic to showing our excitement?
Is it time to lean into a more optimistic view of the place we … View moreIn The Post’s opinion piece on the developments set to open across Aotearoa in 2026, John Coop suggests that, as a nation, we’re “allergic to exuberance.”
We want to know: Are we really allergic to showing our excitement?
Is it time to lean into a more optimistic view of the place we call home? As big projects take shape and new opportunities emerge, perhaps it’s worth asking whether a little more confidence (and enthusiasm!) could do us some good.
For a limited time only save the GST value on Resene premium paints, wood stains, wallpaper and decorating accessories at Resene ColorShops.
The festive season is the perfect excuse to indulge your sweet tooth and to bring something truly special to the Christmas table. For Suellen’s family, that showstopper is Croquembouche !
An impressive tower of cream puffs bound together with delicate spun sugar, this classic dessert is a … View moreThe festive season is the perfect excuse to indulge your sweet tooth and to bring something truly special to the Christmas table. For Suellen’s family, that showstopper is Croquembouche !
An impressive tower of cream puffs bound together with delicate spun sugar, this classic dessert is a favourite at weddings across France and Italy and a much-loved Christmas tradition at home.
Click read more for the full recipe.
There’s growing debate about whether New Zealand’s extended Christmas break (and the slowdown that comes with it) affects productivity.
Tracy Watkins has weighed in ... now it’s your turn. What’s your take? 🤔
We are bringing you the latest list of recalled products from across the country. Make sure you aren't using these at home!
Click on the blue text to learn more about that particular product and why it was recalled.
Food and household item recalls:
… View moreWe are bringing you the latest list of recalled products from across the country. Make sure you aren't using these at home!
Click on the blue text to learn more about that particular product and why it was recalled.
Food and household item recalls:
Akaroa King Salmon brand Mānuka Cold Smoked Slices and Trim
Tom & Luke Low Carb Snackaballs
Woop brand Pistachio Dukkah
Product Recalls: Infant care and clothing
Zummi Monaco 4-Wheel Travel System - Sold at Farmers
Product Recalls: Toys
⚠️ Asbestos risk in Galt branded Mini Makes Sand Stickers
⚠️ Asbestos risk in Licensed Sensory Activity Sets: Frozen, Bluey and Paw Patrol - Sold at Kmart
⚠️ Asbestos risk in Make Your Own Unicorn Sand Ornaments- sold at Kmart
⚠️ Asbestos risk in Coloured Sand for Unity Ceremony - 200 gram bags
⚠️ Asbestos risk in Coloured sand by Creative Sand
⚠️ Asbestos risk in MIKI Sand Art Set
⚠️ Asbestos risk in Rainbow Sand Art Toy- sold at various discount stores nationwide
⚠️ Asbestos risk in Craft Sand 380g
Pop & Surprise Playset- sold at Kmart
Product Recalls: Cosmetics
Endota Mineral Protect SPF50 Sunscreen
Bondi Sands Zinc Mineral Broad Spectrum UVA & UVB Protection Sunscreen SPF 50+ Face Lotion 60ml and Body Lotion 120ml
Product Recalls: Electronics
E-LOK Gateway Wall Plug
Mecca 240V Single Vertical Heated Towel Rail NRV902H
3M ™ Versaflo ™ TR-802E Powered Air Purifying Respirator Motor/Blower
Sigenergy- SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers with quick connect AC plug
Sylvan SLG02 Wif Hub power adapter
Product Recalls: Other
⚠️ Asbestos risk in Handmade Gummy Worm earrings and Salted Pretzel earrings sold at Joy's Handmade Boutique
Ello Glass 10pc Meal Prep Set - sold at Costco
Check the New Zealand Transport Agency's handy vehicle recall list here.
See past months' recalls. Stay safe, neighbours!
Mags4gifts.co.nz is having a Christmas sale with up to 40% off best-selling magazine subscriptions, including NZ Gardener, NZ House & Garden and TV Guide. Add a free e-card at checkout and schedule it to arrive on Christmas morning for a perfectly timed surprise! Make Christmas thoughtful this … View moreMags4gifts.co.nz is having a Christmas sale with up to 40% off best-selling magazine subscriptions, including NZ Gardener, NZ House & Garden and TV Guide. Add a free e-card at checkout and schedule it to arrive on Christmas morning for a perfectly timed surprise! Make Christmas thoughtful this year with a gift that lasts long after the holidays are over.
© Neighbourly 2026
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