If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Poll: Is it ok to regift something that you have been given?
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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79.7% Yes! It's better to regift what I don't need
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20.3% No. It's the thought and effort that matters
New Advances, Better Lives, Shared Strength
Do you or someone you care about live with advanced prostate cancer?
Join the Prostate Cancer Foundation NZ and local experts for an evening of insights, updates, and support. Discover how the latest treatments and technologies are helping men live longer and better.
The Fable, Dunedin
Tuesday 18 November | 🕖 7–9pm
Free event please register
All patients, families, whānau, carers, and health professionals are welcome.
👉 Register here:
Because knowledge and connection make all the difference.
Scam Alert: Fake information regarding December Bonuses from MSD
The Ministry of Social Development is reporting that fake information is circulating about new ‘December bonuses’ or ‘benefit increases’
If you get suspicious communication, please contact Netsafe.
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