our new non emergency number, 105

Prue Neighbourly Lead from Huntly

The number’s 105, yeah that’s 105
Jevon McSkimming from New Zealand Police to You

5 hours ago
Jevon McSkimming
New Zealand Police
Kia Ora Prue,

I’m writing to you to let you and your neighbours in Huntly know about our new non emergency number, 105.

The launch of 105 marks a very significant milestone in the history of New Zealand Police, so we made a song, featuring our staff, to help you get it stuck in your head. You might have noticed our awesome video promoting our new way to contact us for non-emergencies, 105. If you missed it, check it out here.

Until now people either called their local Police station or they called 111 if they wanted to get hold of Police. Quite often people called 111 just because they wanted to talk to someone even if the matter wasn’t urgent.

So, to help keep New Zealand as safe as possible, we have introduced 105 so people know how to contact us for non-urgent situations as well. You can use 105 to report things that have already happened that don’t need urgent Police assistance.

You can call 105 from both mobile and landline phones. It’s a free nationwide service available day and night for New Zealanders and overseas visitors.

You can also go online to 105.police.govt.nz to report:
- Theft in a public place
- Theft from a car
- Intentional property damage
- Shoplifting
- Lost property
Or to get an update on a report already made or add to an existing report.

Just remember to always call 111 in an emergency. The new 105 service is only for Police non-emergencies. Call 111 when:
- A crime is happening now – and the offenders are still there or just left
- Someone’s in danger or badly injured
- There’s a serious risk to human life or property
- You see a major public hazard, like trees blocking a road
- Any of these things are happening now or have just happened.

111 is also the number for Fire and Ambulance.

A simple rule of thumb for when to call 111 and when to call 105 is this: If it’s happening now, use 111. If it’s already happened, use 105.

Take a look at the website to find out when exactly to use 105 or for frequently asked questions, so you know what to do next time you need to contact us.

Ngā mihi,

Jevon McSkimming
Assistant Commissioner: Service & Infrastructure
New Zealand Police


3:02
Non Emergency Number - It's 105!
by Auckland Police TV 12 days ago 789 views