If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
From rugged campsite to 7.5ha resort
Grant Kilby has always loved camping. His mum was director of health at the YMCA, and he would attend YMCA camps in the school holidays. “I think it was mandatory that I was there,” he jokes.
He went on camping holidays with his parents, and later, took his own kids.
“Camping’s been in my blood.”
Poll: Is it ok to regift something that you have been given?
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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78.7% Yes! It's better to regift what I don't need
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21.3% No. It's the thought and effort that matters
Poll: When do you shop the sales?
Bargain hunters made the most of Boxing Day sales at Centre Place and The Base in Hamilton on Friday.
However, a marketing expert believes Boxing Day sales, long a staple of Kiwi life post-Christmas, is on the outer as Black Friday becomes more popular.
When do you shop the sales? Tell us more in the comments (adding NFP if you don't want your words used in print).
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0% Black Friday
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0% Boxing Day
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100% I don't
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