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C
2152 days ago

Countdown online. Poor

Craig from Dinsdale

Well, Placed an online order to be picked up on 01/04. Picked it up and it was short $102.00 of items that were out of stock (items I asked not to be substituted) That is o.k, however, now it is time to get My money back.
I go online & am advised via the computer generated question answerer that a refund will happen overnight after I receive My invoice. Invoice arrived 12.27am 02/04 so I expect $$$ in account this morning. But NO.

I ring the 0800 and after 1hr 55 minutes wait I get told it may take up to 10 days to be my account!

So, when I tell the genius on the phone "so what, I cannot buy any food for up to 10 days?" He replied "sorry for the inconvenience"

WELL, I will not starve, but what a poor attitude on behalf of Countdown!!!

I WILL now be bulk buying, going many different shops everyday so I can have what I want/need. Their crappy attitude has now forced Me into doing what is against the rules/suggestions.

I originally did not go overboard & buy up all and sundry. (wish I did now though)

If they ain't got the items, why are the allowing them to be purchased? I only went to the Bridge st as Dinsdale did not show the items as available for sale. (well done Dinsdale).

Oh, and on another note: day 5 now since applying for their "priority assistance" but no word.
I guess there assistance is about prioritized as there refunds!

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Would you help your kids out with buying a home? Tell us more in the comments (adding NFP if you don't want your words used in print).

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Would you help your kids out with buying a home?
  • 0% I already have.
    0% Complete
  • 100% Yes.
    100% Complete
  • 0% No
    0% Complete
1 vote