2229 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
21 days ago

What's your favourite recipe for gooseberry?

Mei Leng Wong Reporter from NZ Gardener & Get Growing

Love gooseberries? Share your favourite way to enjoy them. We're looking for our readers' favourite family recipes for this delicious crop. Send yours to mailbox@nzgardener.co.nz, and if we use it in the magazine, you will receive a free copy of our December 2024 issue.

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2 days ago

Integrity. Passion. Professionalism.

Bayleys Adam Heazlewood

No.1 Bayleys Canterbury Residential 2017 – 2024

Bayleys National Auction Award Winner – Three Years Running

We are specialists in residential and developments, including existing homes, townhouses and apartments, new builds, lifestyle sections and residential developments. From character homes in Christchurch’s oldest suburbs to brand-new builds in one of the many subdivisions surrounding the city, we cover all the bases with equal dedication.
Find out more

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6 days ago

On the range

Resene

Venetian plaster finishes are on-trend at the moment, so why not recreate this look at home and cover that unsightly rangehood at the same time?

Find out how to create your own with Resene Sandtex and these easy step by step instructions.
Find out more

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