If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Poll: As a customer, what do you think about automation?
The Press investigates the growing reliance on your unpaid labour.
Automation (or the “unpaid shift”) is often described as efficient ... but it tends to benefit employers more than consumers.
We want to know: What do you think about automation?
Are you for, or against?
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9.5% For. Self-service is less frustrating and convenient.
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43.5% I want to be able to choose.
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47.1% Against. I want to deal with people.
Poll: Would you take a 1.5-hour hike for a shop? 🌿🐦
Canterbury, you have a hidden treasure right on your doorstep ... though it does come with a 1.5-hour walk up the stunning Rakaia Gorge Walkway.
Along the trail you’ll find The Fantail Shop showcasing small artworks by local artisans. Even better, every purchase supports the Fantail Trust, helping protect and restore biodiversity on the north bank of the gorge.
So we’re curious: would you take a 1.5-hour hike for a shop? (And for local biodiversity, of course 🌿)
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31.5% Yes!
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68.5% No thank you.
Those tips on how to manage your money
It annoys a lot. I just did a bank quiz on financial well-being. The main problem is with that is they don't account for being on a pension, which supposedly accounts for extra disability costs. What comes in never quite meets what goes out. That unpaid week until next payday is quite a stretch sometimes. My home is paid for, but those bills I must meet, rates, insurances, power, and internet costs keep going up. I just discovered my phone is an expensive rip-off, a clone or copy of an S24Ultra, with no comeback now, so I either put up with it or lash out $600 or more on another, sheheit! BTW, I got a pretty good score on that quiz. The only extra bit of money I make is a little interest, but the IRS taxes the hell out of that.
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