NZ Post & Courier Post ripping off customers

Michael from Saddle Hill Community

Just wrote to the ODT to create an awareness and hold to account those at the NZ Post & Courier Post responsible for repeatedly ripping us off:

ODT article submitted today 22.03.2022
I was expecting delivery of a $800 package and paid $40 for the sender to obtain a signature upon delivery service. This was out of concern for repeated delivery failures by NZ post and NZ post delivering my packages at the wrong address 4 time in a row.

I would receive an email alert on the expected day thru the delivery updates alerts I activated and receive an alert that the package was delivered. When I check my mailbox within minutes, there would be no package waiting for me. I lodged a complaint immediately and only received one of those packages after the courier rectified the delivery the next day but still maintained it was delivered to the correct address. This happened as recently as last week the 15th of March where I was waiting at home for deliver and received the email alert the package that was delivered at 2.48pm. I checked the mailbox and there was nothing. I lodged a complaint immediately and the next morning it arrived.

I was expecting delivery of a $800 package and paid $40 for the sender to obtain a signature upon delivery service to avoid the incompetence received. I waited and again, only received the email alert that the package has arrived. I ran to the mailbox and found the 36cmX27cm box left at the door exposed to the rainy weather that morning, an $800 electronic device just left in the rain with clear instructions to obtain signature.! I was livid and lodged another complaint to NZ post immediately demanding a refund of the $40 I paid for obtaining the signature upon arrival.

Today I received the response from Service Delivery Manager for Dunedin & Surrounding Area Michelle Finigan stating:

Quote: “I wanted to update you on the investigation that I have been looking into regarding your item that was left under ATL. I have been informed that at the time of delivery there was no one hm to sign for this item.

You do have an authority to leave on your address in our system, which is why it was left without obtaining a signature. If you would no longer like the ATL you are able to go to our website and authorize this to be taken off our system.

I have spoken with the driver to ensure for any future deliveries the ATL is followed correctly which is item to be left at back door." unquote
My Rebuttal:
Firstly, the driver is blatantly lying about nobody being home. Of course, I was home since I paid $40 for the service to sign for it upon arrival! and now I am called a liar by the incompetent driver as well. This is just getting worse!

Today I received another "signature required" $90 package that was delivered without obtaining a signature. It was just left in the open view at the sliding door in full view of the sidewalk as the $800 package was left. Complaint lodged again.

In their response to serious complaint such as this NZ Post appears to adopt the attitude that the driver made no error despite evidence provided by the customer & witnesses that contradicts this. No refund for the undelivered service is mentioned despite customer demands for refund they are fully entitled to. This must stop immediately. If you had similar experiences as this, please notify ODT so that we as paying customers can hold these businesses to account. They are ripping off their customers daily.