NZ Post & Courier Post ripping off customers
Just wrote to the ODT to create an awareness and hold to account those at the NZ Post & Courier Post responsible for repeatedly ripping us off:
ODT article submitted today 22.03.2022
I was expecting delivery of a $800 package and paid $40 for the sender to obtain a signature upon delivery service. This was out of concern for repeated delivery failures by NZ post and NZ post delivering my packages at the wrong address 4 time in a row.
I would receive an email alert on the expected day thru the delivery updates alerts I activated and receive an alert that the package was delivered. When I check my mailbox within minutes, there would be no package waiting for me. I lodged a complaint immediately and only received one of those packages after the courier rectified the delivery the next day but still maintained it was delivered to the correct address. This happened as recently as last week the 15th of March where I was waiting at home for deliver and received the email alert the package that was delivered at 2.48pm. I checked the mailbox and there was nothing. I lodged a complaint immediately and the next morning it arrived.
I was expecting delivery of a $800 package and paid $40 for the sender to obtain a signature upon delivery service to avoid the incompetence received. I waited and again, only received the email alert that the package has arrived. I ran to the mailbox and found the 36cmX27cm box left at the door exposed to the rainy weather that morning, an $800 electronic device just left in the rain with clear instructions to obtain signature.! I was livid and lodged another complaint to NZ post immediately demanding a refund of the $40 I paid for obtaining the signature upon arrival.
Today I received the response from Service Delivery Manager for Dunedin & Surrounding Area Michelle Finigan stating:
Quote: “I wanted to update you on the investigation that I have been looking into regarding your item that was left under ATL. I have been informed that at the time of delivery there was no one hm to sign for this item.
You do have an authority to leave on your address in our system, which is why it was left without obtaining a signature. If you would no longer like the ATL you are able to go to our website and authorize this to be taken off our system.
I have spoken with the driver to ensure for any future deliveries the ATL is followed correctly which is item to be left at back door." unquote
My Rebuttal:
Firstly, the driver is blatantly lying about nobody being home. Of course, I was home since I paid $40 for the service to sign for it upon arrival! and now I am called a liar by the incompetent driver as well. This is just getting worse!
Today I received another "signature required" $90 package that was delivered without obtaining a signature. It was just left in the open view at the sliding door in full view of the sidewalk as the $800 package was left. Complaint lodged again.
In their response to serious complaint such as this NZ Post appears to adopt the attitude that the driver made no error despite evidence provided by the customer & witnesses that contradicts this. No refund for the undelivered service is mentioned despite customer demands for refund they are fully entitled to. This must stop immediately. If you had similar experiences as this, please notify ODT so that we as paying customers can hold these businesses to account. They are ripping off their customers daily.
Poll: Are Kiwis allergic to “exuberance”? 🥝
In The Post’s opinion piece on the developments set to open across Aotearoa in 2026, John Coop suggests that, as a nation, we’re “allergic to exuberance.”
We want to know: Are we really allergic to showing our excitement?
Is it time to lean into a more optimistic view of the place we call home? As big projects take shape and new opportunities emerge, perhaps it’s worth asking whether a little more confidence (and enthusiasm!) could do us some good.
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42.4% Yes
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31.6% Maybe?
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26% No
Scam Alert: Fake information regarding December Bonuses from MSD
The Ministry of Social Development is reporting that fake information is circulating about new ‘December bonuses’ or ‘benefit increases’
If you get suspicious communication, please contact Netsafe.
Police urge caution on Southland beaches
As the weather warms up and Southlanders begin flocking to the beach, Police are reminding people of an important fact – beaches are roads and need to be treated as such.
Senior Sergeant Scott MacKenzie, Southland Area Road Policing Manager, says while it is legal to drive on Oreti Beach, you still need to adhere to the road rules.
“The beach has a speed limit of 30k/h – there is no excuse to be over this limit.
The days are getting warmer and with school holidays it can be expected that a lot of families with small children and animals will be heading to the beach to enjoy the sun."
“Anyone driving on the beach needs to be mindful of this, and stay focused on your surroundings,” he says.
The risks of injury or worse, to yourself or others, are just the same as on traditional roads.
Senior Sergeant MacKenzie also reminds beach goers that any form of antisocial road-user behaviour will not be tolerated.
“Some people seem to think that road rules don’t apply to you when on the beach – this is not the case.
Antisocial driving behaviour is unacceptable, on and off the beach, and we encourage the community to report the driving behaviour immediately."
“It is best to make a report while the incident is occurring to allow our staff the opportunity to respond immediately and hopefully disrupt any offenders in the act.
Please take note of as much detail as possible, such as registration number of the vehicle, any identifying features of the vehicle and its driver, or even take a video of the driving behaviour if safe to do so,” he says.
You can report information to us by calling 111 if it is happening now, or through 105 for non-emergencies.
Alternatively, you can report information anonymously through Crime Stoppers on 0800 555 111.
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