If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Alan and Hazel Kerr share Senior New Zealander of the Year Award 2026
Dr Alan and Hazel Kerr describe themselves as ‘just ordinary old Kiwis’, despite being named as the 2026 Ryman Healthcare Senior New Zealanders of the Year Te Mātāpuputu o te Tau.
The amazing couple prompted a standing ovation at a star-studded Auckland event which recognised their tireless efforts, with Alan travelling to and from Gaza and the West Bank 40 times to help children over 20 years, and Hazel travelling 20 times.
Click read more to find out more.
Poll: The Fuel Squeeze ... How are you navigating rising costs? ✈️
Between the news about the Nelson Port and Airport facing "huge ramifications" from global unrest and the creeping prices at the local petrol station, it feels like getting from A to B (or flying out of the region) is becoming a major math problem.
With fuel prices and airfares set to stay high for the foreseeable future, we want to know how the Nelson community is pivoting. Are you changing your habits, or just grit-and-bearing it?
We want to know: How are you adjusting your travel and commute to beat the price hikes?
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25% Dusting off the bike
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0% Working from home
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75% Nope, same as always
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0% Other. (Tell us your secret strategy in the comments!)
A Journey of Growth and Care
From student nurse to Village Manager, Ruben Kumar’s journey at Ryman reflects years of dedication, growth, and a passion for caring for others.
Today, as Village Manager, Ruben leads the community with the experience gained from progressing through multiple roles across the organisation.
Click read more to learn more about Ruben's journey at Ryman.
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