Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard
What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.
Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.
A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.
Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.
Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.
Andrew is here live on Wednesday from 9.30am for your questions.
Some Choice News!
Many New Zealand gardens aren’t seeing as many monarch butterflies fluttering around their swan plants and flower beds these days — the hungry Asian paper wasp has been taking its toll.
Thanks to people like Alan Baldick, who’s made it his mission to protect the monarch, his neighbours still get to enjoy these beautiful butterflies in their own backyards.
Thinking about planting something to invite more butterflies, bees, and birds into your garden?
Thanks for your mahi, Alan! We hope this brings a smile!
Poll: Are our Kiwi summer holidays helping us recharge, or holding the economy back? ☀️🥝
There’s growing debate about whether New Zealand’s extended Christmas break (and the slowdown that comes with it) affects productivity.
Tracy Watkins has weighed in ... now it’s your turn. What’s your take? 🤔
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73% We work hard, we deserve a break!
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17.5% Hmm, maybe?
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9.5% Yes!
Have you seen Rowena?
Police are urgently appealing for sightings of Rowena, 39, reported missing from Christchurch.
She was reported missing to Police on 22 October 2025, and was last seen on 14 August 2025. Rowena hasn’t been in contact with her children and her family are worried for her safety.
Police investigating her disappearance have identified her as being in Auckland, Tauranga and Christchurch in the recent months prior to her missing person report being made.
If you have seen Rowena, or have any information regarding her whereabouts, please contact us immediately.
You can contact us via 105 either over the phone or online at 105.police.govt.nz, clicking “Update Report” and referencing file number 251022/9026.
Information can also be provided anonymously via Crime Stoppers on 0800 555 111.
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