Be aware of text messages that are Scams
So how does the scam work?
The message will look like it comes from a legitimate New Zealand agency like Waka Kotahi (NZ Transport Agency), NZ Post, Inland Revenue, NZ Police or a Bank. It will often be sent by a number with either a 64 or 61 prefix at the beginning - country codes from New Zealand and Australia.
It will encourage you to click on a link and pay a bill or toll, sometimes to collect a cash prize.
Advice for dealing with scams
• Not all messages will look the same, as scammers change their wording over time.
• Do not engage with or click any links before you know a message is genuine.
• To check if a message is genuine, check directly with the people it came from. Go to the organisation’s website or check your online account directly.
• Scam messages commonly contain bad or irregular spelling and grammar. Use this as your first sign that this could be a scam.
• Never provide any card or personal details if you do click a bad link.
• If you have paid money already, speak to your bank as soon as possible and let them know what’s happened.
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Scam Alert: Bank cold calls
ASB is warning customers about reports of cold calls from scammers claiming to be from ASB. These scammers are trying to obtain personal information, including usernames, dates of birth, and verification codes sent to your mobile phone.
🛡️ The "Caller Check" Test
If you get a call from someone claiming to be from ASB and you’re unsure, just ask them for a Caller Check. You will then be able to verify the call through the app.
Remember, banks will:
❌ Never ask for your banking passwords, PINs, or verification codes
❌ Never need to know your full credit card number – especially the CVC
❌ Never ask you to download software or remotely access your device
❌ Never ask you to purchase gift cards or transfer funds.
If you have received a phone call and think your account has been compromised, call ASB on 0800 ASB FRAUD (0800 272 372), or visit your local branch.
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