Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard
What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.
Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.
A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.
Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.
Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.
Andrew is here live on Wednesday from 9.30am for your questions.
Poll: Are Kiwis allergic to “exuberance”? 🥝
In The Post’s opinion piece on the developments set to open across Aotearoa in 2026, John Coop suggests that, as a nation, we’re “allergic to exuberance.”
We want to know: Are we really allergic to showing our excitement?
Is it time to lean into a more optimistic view of the place we call home? As big projects take shape and new opportunities emerge, perhaps it’s worth asking whether a little more confidence (and enthusiasm!) could do us some good.
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0% Yes
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0% Maybe?
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0% No
Poll: Are our Kiwi summer holidays helping us recharge, or holding the economy back? ☀️🥝
There’s growing debate about whether New Zealand’s extended Christmas break (and the slowdown that comes with it) affects productivity.
Tracy Watkins has weighed in ... now it’s your turn. What’s your take? 🤔
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73.1% We work hard, we deserve a break!
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15.6% Hmm, maybe?
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11.3% Yes!
The latest product recalls
We are bringing you the latest list of recalled products from across the country. Make sure you aren't using these at home!
Click on the blue text to learn more about that particular product and why it was recalled.
Food and household item recalls:
Akaroa King Salmon brand Mānuka Cold Smoked Slices and Trim
Tom & Luke Low Carb Snackaballs
Woop brand Pistachio Dukkah
Product Recalls: Infant care and clothing
Zummi Monaco 4-Wheel Travel System - Sold at Farmers
Product Recalls: Toys
⚠️ Asbestos risk in Galt branded Mini Makes Sand Stickers
⚠️ Asbestos risk in Licensed Sensory Activity Sets: Frozen, Bluey and Paw Patrol - Sold at Kmart
⚠️ Asbestos risk in Make Your Own Unicorn Sand Ornaments- sold at Kmart
⚠️ Asbestos risk in Coloured Sand for Unity Ceremony - 200 gram bags
⚠️ Asbestos risk in Coloured sand by Creative Sand
⚠️ Asbestos risk in MIKI Sand Art Set
⚠️ Asbestos risk in Rainbow Sand Art Toy- sold at various discount stores nationwide
⚠️ Asbestos risk in Craft Sand 380g
Pop & Surprise Playset- sold at Kmart
Product Recalls: Cosmetics
Endota Mineral Protect SPF50 Sunscreen
Bondi Sands Zinc Mineral Broad Spectrum UVA & UVB Protection Sunscreen SPF 50+ Face Lotion 60ml and Body Lotion 120ml
Product Recalls: Electronics
E-LOK Gateway Wall Plug
Mecca 240V Single Vertical Heated Towel Rail NRV902H
3M ™ Versaflo ™ TR-802E Powered Air Purifying Respirator Motor/Blower
Sigenergy- SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers with quick connect AC plug
Sylvan SLG02 Wif Hub power adapter
Product Recalls: Other
⚠️ Asbestos risk in Handmade Gummy Worm earrings and Salted Pretzel earrings sold at Joy's Handmade Boutique
Ello Glass 10pc Meal Prep Set - sold at Costco
Check the New Zealand Transport Agency's handy vehicle recall list here.
See past months' recalls. Stay safe, neighbours!
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