Re: Goods Must be of Acceptable Quality
Goods you buy must be of “acceptable quality”
“A lot of people don’t realise what protections they have when they buy consumer goods from a New Zealand business” says Neil Lancaster of Citizens Advice Bureau Christchurch Area. “According to the Consumer Guarantees Act, those goods must be of acceptable quality. This means that the product must do what you would expect it to, and last a reasonable length of time.”
Neil Lancaster says “The product must be fit for its normal purpose and in good working order, have an acceptable finish and appearance, no minor defects, be safe to use and durable. For example, if you buy a new vacuum cleaner and it doesn’t clean the floor very well, overheats easily or needs repairs not long after the purchase, then it is not of acceptable quality. Also, if you’ve arranged for the business to deliver the product to you, they are responsible for ensuring that it arrives in good working order.”
“Second hand consumer goods that are sold by businesses must also be of acceptable quality, though of course you shouldn’t expect a second hand product to last as long as a brand new one, nor that it will be free of dents or scratches. You do need to take into consideration the age and price of the item.”
“If something you’ve bought from a business is of unacceptable quality, you can go back to the business and the business must put it right”. They have to get it repaired at their own cost, or if it can’t be easily fixed they have to replace the item or give you a refund. The business can’t simply refer you to the manufacturer, require you to return the item in its original packaging, or offer you store credit instead of a refund.”
“Some people think that once the warranty expires then that’s the end of the story, but in fact even if something is out of warranty you still have the same rights under the law. You should expect what you’ve bought to last a reasonable length of time, regardless of the warranty.”
“If you do strike any problems with getting a remedy for goods of unacceptable quality, we can help” says Neil Lancaster “Just pop into one of our three Christchurch locations; Ara (CPIT), Fendalton Library or Hornby Library or call 0800 367 222 (free to call from a prepaid cell phone).
Poll: Have we lost our "Clean & Green" edge? 🌏
The Press just released an article on the proposed plan to pump sewage into the sea, and it’s got us thinking. We’ve always been proud of our environment, but is the "Clean and Green" reputation still earned?
What’s your take? Are we doing enough to look after our backyard? Is it time for a new slogan? 💬
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61.9% Yes
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14.3% No
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23.8% All is not lost!
🌉🛶 Early Birds Might Crack This One First… or Not? 🥚🧠
A person is crossing a bridge and sees a boat full of people, yet there isn't a single person on board.
How is this possible?
(Susan from Massey kindly provided this head-scratcher ... thanks, Susan!)
Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!
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🪱🐦 When are you the most productive? 🌙🦉
The Post has been diving into our daily habits, and research suggests being an early bird or a night owl isn’t just a choice—it’s biology! We all have that specific time when our brains finally "click" into gear.
This raises a big question for the modern workplace. To get the best out of everyone, should employers accommodate our natural body clocks? This idea is at the heart of the four-day work week and flexible scheduling movements.
We want to hear from you:
1. When does your brain "click" into gear?
2. Would a flexible (or shortened) schedule change the way you work?
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