CITIZENS ADVICE BUREAUX AWARENESS WEEK
Celebrating 50 years serving the community: Awareness Week 2021: 8-14 March
Kāore i te mārama? Patai Te Pou Whakawhirinaki o o’Tara
The Citizens Advice Bureau is celebrating 50 years of service in Aotearoa working for positive social change in an ever changing world. A nationwide, locally based community organisation with over 80 branches, providing free, confidential, independent information and advice.
The CAB helps people to know and understand their rights and responsibilities and find the community services they need. In a time of Covid-19, Citizens Advice Bureau staff and volunteers mobilised straight away and adapted to our way of delivering services. Further details were captured in a report Citizens Advice Bureau – Supporting people through Covid-19. www.cab.org.nz...
A people-centred service is more valued now than ever and is a service that the CAB is proud to deliver. In this age of uncertainty, we remain optimistic about the future – a future filled with change for good. This means countless hours of advice to the public, providing information on everything from housing and consumer rights to immigration and employment. This is a time to recognise the thousands of skilled CAB volunteers and staff who dedicate their time to providing free confidential advice and access to the rights and services people need.
“We are proud of the legacy the CAB has created and for the future it will forge,” says Linda Kaiou from CAB Otara. “We want to remind everyone that our service remains free, trustworthy and confidential – where people can pop in and visit, call us on the phone, or contact us via our website by using live chat or sending a message”, says Linda Kaiou. “We want to acknowledge our hard-working volunteers and staff,” and let them know we appreciate them on a daily basis. “Our volunteers are diverse, skilled, experienced and empathetic to any story or situation that comes our way.”
CAB volunteers are dedicated to giving back to their community and undertake an intensive training process that ensures they are ready for queries and issues, and provide options based on research. “We take the time to listen, aim to ensure that you get the information you need – whether it’s your rights in a particular situation or to find a specific service, we will find a way forward,” says Linda Kaiou.
“You can visit us at Shop 1&2, 46 Fair Mall, Otara Town Centre, Bairds Rd, Otara or call 09 274 6577 or 274 8327. We’re here to help.”
For further information : Linda Kaiou, Manager – Tel. 09 2746577 or 09 2748327 Te Pou Whakawhirinaki o o’Tara / Citizens Advice Bureau Otara Inc
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Scam Alert: Bank cold calls
ASB is warning customers about reports of cold calls from scammers claiming to be from ASB. These scammers are trying to obtain personal information, including usernames, dates of birth, and verification codes sent to your mobile phone.
🛡️ The "Caller Check" Test
If you get a call from someone claiming to be from ASB and you’re unsure, just ask them for a Caller Check. You will then be able to verify the call through the app.
Remember, banks will:
❌ Never ask for your banking passwords, PINs, or verification codes
❌ Never need to know your full credit card number – especially the CVC
❌ Never ask you to download software or remotely access your device
❌ Never ask you to purchase gift cards or transfer funds.
If you have received a phone call and think your account has been compromised, call ASB on 0800 ASB FRAUD (0800 272 372), or visit your local branch.
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