ACC turns to AI to decide who to help
A move by ACC to use artificial intelligence to help decide which long-term claimants should go back to work is being called "shocking".
It comes as the state insurer is under instruction from its minister to reduce the long-term claims pool.
There are about 25,000 long-term claimants that have been receiving compensation for a year or more, the most there had ever been.
ACC earlier this year commissioned advice to work out how it could both remove existing clients, and prevent new ones from entering the pool.
In the year to June 2025 a record 8000 long-term claimants were taken off its books because they were deemed "work ready".
ACC planned to ramp up exits even more, with a goal of 11,675 by next June.
By 2028 it hoped to have more people coming out of the long-term pool than going in.
"Nothing in ACC's proposals actually looks at rehabilitation," ACC advocate Warren Forster told Nine to Noon.
"It's all about 'how can we ramp up exits, how can we get more people coming off the scheme', and that's the antithesis of the statutory purpose. It's the antithesis of why we have ACC in New Zealand."
ACC said it was committed to helping injured people return to independence or to their new normal after life-changing injuries.
"It's important that we manage the scheme sustainably so it's there for Kiwis when they need it, now and in the future," ACC deputy chief executive Michael Frampton said.
He said some long-term claimants would need financial support for a longer time because of life-changing injuries, but there were some whose injuries would not normally take a long time to recover from.
"That suggests they might not have had the right support and we're actively working with them to help them back to independence," Frampton said.
He said one step was to make sure all long-term claimants have one-to-one case management to make sure they were getting the right support. Frampton said this was already showing positive effects and giving better outcomes.
"ACC is using AI to help identify cases where the client may benefit from a further review by staff member to help ensure that they're receiving the right support," he said.
Acclaim Otago report lead author Warren ForsterWarren Forster. Photo: RNZ / Ian Telfer
Frampton said it also meant providing "advice on next steps".
Forster said 31,000 injured people had been pushed off ACC in the last five years.
"The AI will tell you 'person X has a sprain, they've been off work for six years' or whatever the case might be," he said.
"The AI will say 'well, this person's got a sprain, we'll get rid of them' and that's, you know, when you're blindly following what a model does then you produce junk data".
He said the person might have a disc prolapse or a tendon tear, may have been misdiagnosed or may be in mental health distress.
"Everyone knows the person doesn't have a sprain injury," Forster said.
"AI can tell you that this person has a problem, but AI is not going to tell you what that problem is. What we have is AI identifying someone who ACC can exit."
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Even Australians get it - so why not Kiwis???
“Ten years ago, if a heatwave as intense as last week’s record-breaker had hit the east coast, Australia’s power supply may well have buckled. But this time, the system largely operated as we needed, despite some outages.
On Australia’s main grid last quarter, renewables and energy storage contributed more than 50% of supplied electricity for the first time, while wholesale power prices were more than 40% lower than a year earlier.
[…] shifting demand from gas and coal for power and petrol for cars is likely to deliver significantly lower energy bills for households.
Last quarter, wind generation was up almost 30%, grid solar 15% and grid-scale batteries almost tripled their output. Gas generation fell 27% to its lowest level for a quarter century, while coal fell 4.6% to its lowest quarterly level ever.
Gas has long been the most expensive way to produce power. Gas peaking plants tend to fire up only when supply struggles to meet demand and power prices soar. Less demand for gas has flowed through to lower wholesale prices.”
Full article: www.theguardian.com...
If even Australians see the benefit of solar - then why is NZ actively boycotting solar uptake? The increased line rental for electricity was done to make solar less competitive and prevent cost per kWh to rise even more than it did - and electricity costs are expected to rise even more. Especially as National favours gas - which is the most expensive form of generating electricity. Which in turn will accelerate Climate Change, as if New Zealand didn’t have enough problems with droughts, floods, slips, etc. already.
Time to Tickle Your Thinker 🧠
If a zookeeper had 100 pairs of animals in her zoo, and two pairs of babies are born for each one of the original animals, then (sadly) 23 animals don’t survive, how many animals do you have left in total?
Do you think you know the answer? Simply 'Like' this post and we'll post the answer in the comments below at 2pm on the day!
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Poll: As a customer, what do you think about automation?
The Press investigates the growing reliance on your unpaid labour.
Automation (or the “unpaid shift”) is often described as efficient ... but it tends to benefit employers more than consumers.
We want to know: What do you think about automation?
Are you for, or against?
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9.5% For. Self-service is less frustrating and convenient.
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43.3% I want to be able to choose.
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47.2% Against. I want to deal with people.
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