G
1224 days ago

Samsung Galaxy A51 from PBTech

Geraldine from Te Atatu South

On the 10th June 2021, I visited PB Tech, Henderson, with my newly bought mobile phone( under warranty) A51 for repair. I was told by the person at the Repair and Service desk that I would get my phone back in a week. After 10 days I rang P B Tech to enquire about the status of the repair. I was told that they would find out and ring me back. No call came. Then after two days, I rang again. This time I was told that my phone has been repaired and is waiting for a pick up from Samsung , main office. They said that I would get it in a few days time, and that no charged has been registered. No call came and I was waiting patiently. Then I received a call at work to say that it would cost $200 for the repair and If I was interested in getting the phone repaired. I replied that I was told that it was already fixed and that there was no charge. I also informed him that I would consider it and call him back. That evening I called PB Tech and asked them to proceed with the repairs. I was then informed that they would charge me only the charge that Samsung would charge. Then got a call after a week telling me it is ready for pick up. They charged me $178.00 including GST. I paid the amount and noticed that screen protector was missing. I then asked for it and PB Tech did not have one. I had to wait another 3 days to get it by courier post.(on Monday) Then on Sunday, today , I went to PB Tech and spoke to the Repair and service personnel. It was 3.50pm. I asked if he could please put the screen protector on. I gave him the whole package which had the phone and the invoices and the screen protector. He immediately said that there would be a charge. This annoyed me and I told him that he had not returned my phone with the screen guard protector on. He the rudely said," Why the f**** did you not tell me before. I then said that he should not speak to me like that. He was quiet and I told him that that he owes me an apology. He replied that it is best that we do not speak and that he would get the work done. He did it and I left PB tech. This has app. taken me a month and a half to get my phone fixed. This cost was part under warranty and part for water damage.
I write this review as a disgruntled customer. This should not happen to anyone else and PB Tech must check on the personnel they employ.

More messages from your neighbours
1 day ago

Poll: Do you think banning gang patches is reasonable?

The Team from Neighbourly.co.nz

With the government cracking down on gangs, it is now illegal for gang members to display their insignia in public places whether through clothing or their property.

This means arrests can be made if these patches are worn in places like restaurants, shops, on public transport or ferries, and on airplanes. Arrests were made recently at a funeral.

Do you think this ban is reasonable?

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Do you think banning gang patches is reasonable?
  • 76.3% Yes
    76.3% Complete
  • 22.3% No
    22.3% Complete
  • 1.4% Other - I'll share below
    1.4% Complete
1432 votes
18 days ago

What's your favourite recipe for courgettes?

Mei Leng Wong Reporter from NZ Gardener & Get Growing

Kia ora neighbours. If you've got a family recipe for courgettes, we'd love to see it and maybe publish it in our magazine. Send your recipe to mailbox@nzgardener.co.nz, and if we use it in the mag, you will receive a free copy of our January 2025 issue.

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M
21 days ago

Chrstmas light show

Murray from Henderson

Hi everyone.
I have put my Xmas lights up and am currently doing the final testing.
This is an animated show set to music, so drive by viewing is not the best.
There are speakers out so you will be able to hear the music that goes with the lights.
As last year, I will have my shows running from 1st of December until 31st of Dec inclusive.
As I have neighbours, Please respect them and their properties.

Show times will be,
Sunday to Thursday 9pm to 10pm.
Friday and Saturday 9pm to 10:30pm.

Last but not least the address.
28 Harrington Rd
Henderson.