AA - Caring for our Members

Fiona from Henderson

Received via email:

As a valued AA Member, I felt it timely as Chief Executive to write to assure you that we are taking all precautions necessary to protect our Members, customers and people against COVID-19.

Our businesses and services continue as usual and I want to assure you we are doing all we can to provide these services safely, guided by the Ministry of Health.

Whilst we always strive to provide a clean and safe environment, we have taken the following steps as extra precautions.

Increased cleaning and sanitisation in all our AA Centres, AA Auto Centres and AA Driving School vehicles, including regular cleaning of high contact surfaces.

Asked all our teams to wash and dry their hands often.

Asked our people to stay home if they are experiencing any illness or flu-like symptoms and introduced a discretionary sick leave policy.

If you are experiencing any COVID-19 or flu-like symptoms or have returned from overseas in the last 14 days, we ask that you delay your visit to our AA locations and instead call or email us.

The Ministry of Health has stated that the symptoms of COVID-19 are:

• A cough

• A high temperature (at least 38 degrees centigrade)

• A shortness of breath

For our mobile services; AA Roadservice, AA Battery Service, AA Home Response, AA Auto Glass, AA Vehicle Inspections and AA Driving School, we are asking additional screening questions to check and manage any potential risk factors.

We will continue to monitor Ministry of Health updates and we will be in touch with any changes to AA policy, otherwise business continues as usual and we look forward to continuing to serve our Members and customers.

Kind regards,

Brian Gibbons - Chief Executive Officer