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Customer satisfaction is our highest priority and all employees and volunteers of MECOSS and its service delivery partners play a role in delivering a high quality service. When we receive your feedback about the service we provide, we use it to make changes to the way we do things so you have a … View moreCustomer satisfaction is our highest priority and all employees and volunteers of MECOSS and its service delivery partners play a role in delivering a high quality service. When we receive your feedback about the service we provide, we use it to make changes to the way we do things so you have a better experience with us.
Providing your feedback
We collect compliments, suggestions and complaints from a number of different sources. Here's a few of the options you can use to provide feedback to MECOSS:
Report a problem with our service
Call us on 533 3685
Send a letter to PO Box 39 266, Howick 2145 or email admin@mecoss.org.nz
If you've had contact with us, we may get in touch with you about your experience to ensure that we're giving you the best service possible.
Paying us a compliment
We love compliments! It's how we know we're getting things right and is a good way to ensure that we do more of that. When we receive compliments, we forward them on to the relevant team to let them know they've helped one of our customers.
Giving a suggestion
As customers of MECOSS, you know what customers like. We love getting suggestions and being able to act on them. Sometimes it may not happen straight away, but rest assured, your suggestions are passed on to the relevant teams and we consider each and every one.
If you request a response, we'll get back to you within 10 working days.
Requesting a service or information
If you request a service or information, we'll get back to you within 10 working days to let you know how we're handling your request.
Making a complaint
MECOSS' complaint management model
Sometimes things don't go quite right and as a customer, you are dissatisfied with our service. MECOSS values all feedback and we're committed to learning from complaints and using the complaint and resolution to improve service delivery.
If we can't resolve your issue straight away, we kick off a formal complaint process that involves us investigating, taking action to resolve and responding to you. If you're still not satisfied, we have a process that allows for escalation of complaints of a more serious nature.
With all complaints, we aim to respond to each complaint within a set timeframe. However, issues that require more detailed investigation and action may take a bit longer. Complaints are monitored to ensure they are managed appropriately and responded to in a timely manner.
We will publish complaint information annually on our website.
What is a complaint?
A complaint is a specific expression of dissatisfaction with MECOSS, however made, whether justified or not.
The following are not classified as complaints:
An initial request for information.
A request for a service or provision of a service.
A request for information relating to MECOSS policy or procedures.
A request for compensation.
A suggestion about our services, policy or procedures.
How long will the response take to my complaint? - level one
If our front line staff aren't able to resolve your complaint on the spot, we will send your complaint to the relevant people and we'll respond within 10 working days with what we've done to resolve the issue you've experienced. If this timeframe can't be met, we'll let you know why and provide a new timeline. We class this as a level one complaint.
If you're still not happy - level two
If you're not happy with the response to your complaint, please respond with your case number and we'll get our dedicated customer liaison team to look into it further and they'll get back in touch within 5 working days to let you know the outcome of their investigation.
If we can't resolve the issue together - level three
If after working together to solve the issue you are still not happy with the outcome, you can contact the Office of the Ombudsman for an external review. This is classed as a level three complaint.
Our kids are too old for the playground now and it needs some TLC but with a bit of stain and a few repairs has plenty of life left in it. Its yours for free if you are willing to come and collect it (dismantle it if need be) and take it away this weekend.
Soldiers of 3rd Battalion, New Zealand Rifle Brigade, in muddy conditions at "Clapham Junction", Belgium, circa 20 November 1917. Shows one reading jokes from the publication "NZ at the Front" to a wounded man on a stretcher.
Reducing the number of shops able to sell tobacco is part of the Government’s world-leading draft Smokefree plan.
Show your support by signing our petition here.
Education changes lives.
Shape your future, make connections, bring your ideas to life, and make a difference.
Come join us, where the best makers are made.
Our best case scenario is long-term relationships with our clients, those that come back to us for every key milestone in their property journey, and the ONLY way to achieve that, is to approach every engagement with a long term mindset.
Hi Auckland,
How are you commemorating Anzac Day? What stories have been passed down through your whānau?
April 25 marks the 106-year anniversary of the Gallipoli landings, one of the most costly campaigns for the Allied Forces during World War I.
Anzac dawn and commemorative services up … View moreHi Auckland,
How are you commemorating Anzac Day? What stories have been passed down through your whānau?
April 25 marks the 106-year anniversary of the Gallipoli landings, one of the most costly campaigns for the Allied Forces during World War I.
Anzac dawn and commemorative services up and down the country are scheduled to get underway after widespread cancellations last year, due to the nation being under Alert Level 4 restrictions.
The NZDF have advised of a reduced presence of military personnel at Anzac services due to deployment at MIQ facilities.
You can check out where the Anzac day services are on this interactive map on the RSA website.
Feel free and share your stories below and don't forget to type NFP if you don't want your comments used your local community paper.
Hi Neighbours, If buses are running near empty, maybe the traditional way of providing public transport needs a rethink. Read the story below on the empty buses of Hobsonville Point. What's the answer ?
For a gold coin donation, come along and enjoy an early evening ANZAC concert by the Howick Brass Band! 🎷
Monday 26th April, from 5.00pm - 6.00pm, all donations go towards the Howick RSA. Make sure you swing by! 😁🎶
Remember our servicemen and servicewomen past and present this Anzac Day, Sunday 25 April.
Auckland Council, in partnership with the Auckland RSA and local communities, offers more than 80 parades and services across Tāmaki Makaurau. Attend one near you with friends and family.
Go to … View moreRemember our servicemen and servicewomen past and present this Anzac Day, Sunday 25 April.
Auckland Council, in partnership with the Auckland RSA and local communities, offers more than 80 parades and services across Tāmaki Makaurau. Attend one near you with friends and family.
Go to ourauckland.nz/anzacday for a full list of services, parking, road closures and ways to commemorate at home.
COVID-19 precautions: please remember to use the NZ COVID Tracer app, stay at home if you are unwell and wear a mask on public transport. Anzac Day services will only proceed at Alert Level 1.
Call us today!| If you’re looking for a friendly family run business with over 35 years’ renovation experience then choose us.
We have a team of good qualified people – Jade (the Builder), Luke (plumber), (Ryan (electrician), Russell (tiler) to do every job right.
Our team follows … View moreCall us today!| If you’re looking for a friendly family run business with over 35 years’ renovation experience then choose us.
We have a team of good qualified people – Jade (the Builder), Luke (plumber), (Ryan (electrician), Russell (tiler) to do every job right.
Our team follows industry guidelines on coronavirus safety procedures to keep your family protected.
Call Lucy on 021 022 55 388 for a chat about your amazing renovation plans.
Be safe!
One of our most popular projects for our Level 4 Advanced Cookery students is to design a three-course menu, costed to a budget and then prepared for a friend to savour.
The three-course menu includes a fish dish, involving the filleting of a fish, freshly made ribbon pasta and dessert - all with… View moreOne of our most popular projects for our Level 4 Advanced Cookery students is to design a three-course menu, costed to a budget and then prepared for a friend to savour.
The three-course menu includes a fish dish, involving the filleting of a fish, freshly made ribbon pasta and dessert - all with a Mediterranean theme. Take a look at this week's impressive efforts enjoyed by the Advanced students. They then serve the meal for their own guest and also get to sit down and eat with them.
Here are some photos of the creative dishes prepared for the Mediterranean Luncheon.
2 bubble - $3
3 bubble - $4
Cool vibrant colours. Keep your fingers busy in your free time.
100% silicone and no plastic used. So easy on earth and oceans.
Hi neighbours. Have you used uber taxis before?. I am new to this. Do you pay online before pick up? Many thanks
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