New Kōnae website to access records
The new Kōnae website konae.org.nz is a guide for anyone who wants to access records that were made about them or their whānau by state, faith-based or other organisations involved in decisions about their guardianship or care. Some people refer to these as care records or welfare files.
These records might be from times spent in places like children's homes, health camps, psychiatric hospitals or wards, boot camps, borstals or youth justice facilities, as well as adoption records, records from times spent with a foster family, or from state involvement in care arrangements with whānau or kin.
Kōnae does not hold any of these records but has information about the organisations that do, for around 800 locations. It provides clear steps and guidance on how to request records from those organisations, and an online form you can use for making your requests to them.
You have a legal right to your records. Visit konae.org.nz
If you or your whānau need support through this process, visit konae.org.nz/support or you can contact Citizens Advice Bureau NZ on freephone 0800 367 222, by visiting one of our 80 locations around Aotearoa (no appointment needed), or via our website at cab.org.nz
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Scam Alert: Bank cold calls
ASB is warning customers about reports of cold calls from scammers claiming to be from ASB. These scammers are trying to obtain personal information, including usernames, dates of birth, and verification codes sent to your mobile phone.
🛡️ The "Caller Check" Test
If you get a call from someone claiming to be from ASB and you’re unsure, just ask them for a Caller Check. You will then be able to verify the call through the app.
Remember, banks will:
❌ Never ask for your banking passwords, PINs, or verification codes
❌ Never need to know your full credit card number – especially the CVC
❌ Never ask you to download software or remotely access your device
❌ Never ask you to purchase gift cards or transfer funds.
If you have received a phone call and think your account has been compromised, call ASB on 0800 ASB FRAUD (0800 272 372), or visit your local branch.
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