G
1102 days ago

Samsung Galaxy A51 from PBTech

Geraldine from Te Atatu South

On the 10th June 2021, I visited PB Tech, Henderson, with my newly bought mobile phone( under warranty) A51 for repair. I was told by the person at the Repair and Service desk that I would get my phone back in a week. After 10 days I rang P B Tech to enquire about the status of the repair. I was told that they would find out and ring me back. No call came. Then after two days, I rang again. This time I was told that my phone has been repaired and is waiting for a pick up from Samsung , main office. They said that I would get it in a few days time, and that no charged has been registered. No call came and I was waiting patiently. Then I received a call at work to say that it would cost $200 for the repair and If I was interested in getting the phone repaired. I replied that I was told that it was already fixed and that there was no charge. I also informed him that I would consider it and call him back. That evening I called PB Tech and asked them to proceed with the repairs. I was then informed that they would charge me only the charge that Samsung would charge. Then got a call after a week telling me it is ready for pick up. They charged me $178.00 including GST. I paid the amount and noticed that screen protector was missing. I then asked for it and PB Tech did not have one. I had to wait another 3 days to get it by courier post.(on Monday) Then on Sunday, today , I went to PB Tech and spoke to the Repair and service personnel. It was 3.50pm. I asked if he could please put the screen protector on. I gave him the whole package which had the phone and the invoices and the screen protector. He immediately said that there would be a charge. This annoyed me and I told him that he had not returned my phone with the screen guard protector on. He the rudely said," Why the f**** did you not tell me before. I then said that he should not speak to me like that. He was quiet and I told him that that he owes me an apology. He replied that it is best that we do not speak and that he would get the work done. He did it and I left PB tech. This has app. taken me a month and a half to get my phone fixed. This cost was part under warranty and part for water damage.
I write this review as a disgruntled customer. This should not happen to anyone else and PB Tech must check on the personnel they employ.

More messages from your neighbours
5 days ago

Poll: Should you ask before planting tall shrubs/trees near your property line?

The Team from Neighbourly.co.nz

It may be fine now but in a few years trees can block out light or views for neighbours.

Do you think neighbours should ask before they go ahead and plant these?

Image
Should you ask before planting tall shrubs/trees near your property line?
  • 69.3% Yes, always ask
    69.3% Complete
  • 29.8% No
    29.8% Complete
  • 0.9% Other - I'll share below!
    0.9% Complete
1682 votes
1 hour ago

Dental Care

CMDental Ltd

The main cause of tooth loss in adults is gum disease. Here at CM Dental, we aim to prevent future oral health problems for our patients. Part of how we do this is by encouraging our patients to get a regular scale and polish. Scaling is the thorough removal of plaque and calculus from around teeth. We even offer this service at a discounted rate for our loyal returning patients as an extra incentive to make this a regular part of their oral health regime.

It is worth mentioning that only in its late stages does gum disease cause pain and the damage is then usually irreparable causing tooth loss. You may require multiple cleaning visits if you have more advanced gum disease, but this will be discussed during your inspection appointment.
We are a modern friendly practice located in Henderson with free car parking.

16 hours ago

Happy hump day, here's a riddle to get you through the rest of the week!

Riddler from The Neighbourly Riddler

I am always hungry and will die if not fed, but whatever I touch will soon turn red. What am I?

Do you think you know the answer to our daily riddle? Don't spoil it for your neighbours! Simply 'Like' this post and we'll post the answer in the comments below at 2pm.

Want to stop seeing riddles in your newsfeed? No worries! Simply head here and click once on the Following button.

Image