Bus services 295 Mid Town to Ellerslie and Vice Versa

Sean from Onehunga

Is there anyone that experience difficulty of connecting bus services 295 waiting at stop in Athens Road and Hoheria Ave, Onehunga, both in bound to Ellersllie and outbound to Mid Town.
Recently, I have been waiting for the above services at bus stop 8396 in Athens Road. There was no bus coming to service this stop although from late June onwards, the stop has been officially declared effective.I rung up Auckland Transport and it took a while for them to find out the stop is active. Then they rung NZ bus and NZ bus told them they couldn't track down the bus whether the bus has really serviced this recently amended route.
On Friday I caught this bus coming back to Onehunga. To my astonish, the driver took a right turn into Namata from Tawa Rd where he was supposed to turn right to Moana from Tawa and from Moana Ave and left into Athens Rd, ie. following the old route of 312 services. I notified the driver and he kept ignoring me when he turned into Namata.
It has appeared to me that there is a communication breakdown between NZ bus and it's drivers. I sincerely hope this issue would be promptly resulted as there are lots of elderly and passengers with disabilities catching bus at the vicinity of Hoheria Ave and Athens Road on both side using services 295.