Have you been misled about a product or service? Know your rights!

Hira Siddiqui from Citizens Advice Bureau Pakuranga/Eastern Manukau

📢 **Have you been misled about a product or service? Know your rights!** 🛑🛍️

If a business has misled you—whether it’s false advertising, unfair pricing, or misleading sales tactics—you have **protections under the Fair Trading Act (FTA)!** 💪🏽

🔹 **Step 1:** Try resolving the issue with the trader directly.
🔹 **Step 2:** If that doesn’t work, you can take action under the **FTA.**

The **FTA applies to all businesses**—from major hotel chains and supermarkets to small market stalls and online stores. It covers:

✅ **Pricing & advertising**
✅ **Product/service info**
✅ **Sales techniques & financing**
✅ **Product safety & trading practices**
✅ **Employment ads**

🚨 **Examples of misleading behaviour:**
❌ False claims about product scarcity (“Only 2 left!” when there’s plenty)
❌ Fake sales deadlines to pressure buyers
❌ Misleading product origins (e.g., a “Made in NZ” label on an imported item)

👉 **Need help?** Learn more about your rights & how to take action: [cab.org.nz/article/KB00000017](cab.org.nz...)

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