Reply from Auckland Transport in regards to Bus Services 295
Kia ora folks,
Further to my previous publication about the above bus services, I have received a reply from Auckland Transport. Plese check the following correspondences.
Dear Sean,
Our initial investigation shows that the Bus Operator failed to follow the correct route, which we apologise. A request has been sent to the Manager at Onehunga Depot to investigate the reasons for the operator not following the route. As we endeavour to provide a reliable and efficient service, the Thank you for contacting us about the 15:50 bus on route 295 on 02-08-2019 taking the incorrect route.
Our vision at NZ Bus is to be the way people in our communities choose to travel. We aim to deliver a service that is reliable, efficient and comfortable for our passengers and we are always looking at ways to improve this. Feedback such as yours is therefore very valuable, as it allows us to identify areas that may need improvement.
Outcome of this investigation will help us in our efforts to prevent this from happening in the future.
Please accept our sincere apologies for any inconvenience caused. We trust that in future our service will provide the kind of travel experience that meets your expectations.
If you have any further feedback or enquiries, please contact Auckland Transport on 09 366 6400 during their operating hours. Auckland Transport’s operating hours are 6.00am to 9.00pm Monday to Friday, 7.00am to 8.00pm Saturdays and 8.00am to 6.30pm Sundays and Public Holidays. Alternatively, you can fill in a feedback form on the Auckland Transport website.
Kind regards,
Kiro Li
NZ BUS
P.s. Just apologising is not the final outcomes and objectives of the guarantee to the customers. The provider has to ensure the future quality of the services need a 100% improvement. This sort of drama should not be ever happened to a customer again, dear NZ bus and Auckland Transport.
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